Most useless and lethargic org within CX. No vision, No output, Pure power point creation and maintaining those YoY. No new capabilities. Hopefully Dec 12 will give them permanent rest as CXPM never ever talk and discuss industry level trend and develop/include new capabilities into portfolio.
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CX = Customer eXterminators
Chief Customer Officer used to run CX-PM not too long ago... unlikely to be touched too much by layoffs, or it looks like a personal failure.
CX = Customer eXit
Dismantle CX , CX cloud especially.
If you want to guarantee a terrible experience, by all means invite CX to the team. They make everyone else miserable.
Dismantle CX , CX cloud especially. All they do is infiltrate other teams, muscle them to believe they are the boss, take a cut of the dev team budget to survive and destroy the product ultimately because the CX team didn't know anything about customer experience anyway
But you have to admit, our PowerPoints are pretty decent.
CXPM is awesome, lead by young and passionated leaders, with a culture that drives innovation and disruption. Every new release of BCS introduces changes that all customers love, making Sales process for these services easy.
CXPM makes sure that Ciscos Services portfolio can be explained in 10 seconds to any CTO/CIO out there.
Seriosly speaking I hope everyone non-technical who spent in this org more than 10 years is LRed. This feel like the only way to reach the state described above.
bundling anything as an offer
^^^ This. My god the hoops they make a customer go through for a solution is absurd.
I heard from several CX folks that they already heard 2-3 days after the ELT meeting that they will be safe. I guess no layoff from CX so they probably have a nice Thanksgiving.
same failed initiatives given a different name and requested funding - VP/SVP approving funding as they have no technical background - disjointed groups fighting against each other, rather than working together. no platform approach means bundling anything as an offer, being able to deploy it successfully, and supporting our customers to solve their operational problems and gain relevance is a pipe dream. dig into the fancy names, ask some technical questions and probe deeper, and project owners will either get defensive or not respond back to you. I do not blame the engineers, i blame the leadership (or lack there of), and it starts from the top.
the biggest scam inside cisco.