3 weeks after surplus, benefits are still wrong and only recourse is for agents to open a ticket which seem to never get resolved. Monthly medical premium bill is $1,500 too high. Apparently it is a widespread issue but no resolution, so you can't even pay your Feb. will result in no coverage when you visit a provider. They say it will be fixed and retroactively credited, etc. but I have zero faith in that when they can't get it right after 3 weeks. I don't know why I expected any better from a company that has treated it's tenured workfoce with such disdain.
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I wouldn't pay them over the subsidized amount. You'll never get your money back
just got done dealing with this. Was having to call them 2 times a week for about 2 months straight. They opened at least 4 tickets. After literally harassing them, they were finally able to solve the issue.
But yes, it was a complete sh*tshow!!!!
Last day 12/13.mine was incorrect as well. I opened a ticket was advised this was a known issue. About 3 weeks later was told it was corrected. Still incorrect. Called the retiree line and spoke to a young lady that knew her sh#t. She corrected the monthly premium amount while we were on the phone. Call and speak to someone they will get it fixed. It wasn't really a big deal it's not like my coverage was getting cancelled.
I’m definitely not a lawyer, but would this be or has anyone attempted to file a small claims court request related to this?
$1500 in over incorrect charges is nothing to T, but that is a lot to an individual. Times 10’s of thousands now.
Most counties in the country show the process for filing a claim. AT&T doesn’t show up, you may win by default.
Maybe if enough do this is gets picked up by a larger firm who yes will make a bunch of money, but would get everyone involved their money back, and make T pay a huge penalty for running another scam to collect a bunch of money that likely is going into their accounts to help on all the stock buybacks.
They are going to have to start paying out 10’s or 100’s of millions in corrective actions to stop all the constant million dollar scams at play to collect more cash.
Your supervisor or manager can’t help you. Stay vigilant on the site. Take off autopay, you will or should know from your benefit signup in November what you would owe, if you decided to drop that item then remove it.
Main advice don’t take the website as accurate nor anything you get in the mail. Make sure you know what you signed up for and what you are keeping.
Have the rep open tickets if you question items and continue to monitor and follow up. Be sure you pay before the 1st of each month.
The function and platform is outsourced. You need to be your own advocate
This is all by design, the Benefits Center is a cover for HR and they are purposely adding stress to your life in hopes you'll capitulate and just go away. The behavior is despicable and they sleep well at night knowing the impact they're inflicting on individuals recently laid off. Everyone reaps what they sow.
I am almost 4 months in and it is still not right. tickets opened and closed yet not resolved many times. It is a SS
Were you expecting to be a priority? You were fired.
AT&T did not care about you when you worked for them, do you think they really care about you after they got rid of you?
Took 5-6 weeks for me to solve. It’s an utter clown show over there.
They can’t take away the best benefit, and that is not having to work here anymore. I would try to get on an Affordable Care Act plan ASAP.
Guy who gets weird kick from furiously clearing his cache and driving votes in the unpopular direction is back.
I read about this regularly on other forums (FB retiree groups, etc.). It is amazing that EVERY SINGLE recent retiree/ surplussee is having the same/ very similar issues with getting over charged.
ou would think global issues like that would be easy to identify and correct, but they seem to not be able to correlate any of it.
Everyone is dealt with separately, separate tickets and escalations. The ineptitude is staggering.
Only 3 weeks after surplus? Buckle up because you are in for a ride. Your bill is going to change almost every month leaving you scratching your head and spending time with online chat.
Ask your “Team”
Ask your supervisor