Thread regarding AT&T layoffs

Speaking of RTO, we need support to come in 7 days a week to keep working on this piece of dog 💩. Training consist of listening to a bunch of auctioneers talking and going as fast as they can hoping users don’t ask any questions they don’t have answers too or any feedback for improvements. Several questions we put in feedback channel or chat just go unanswered.

They are going to foist this dog pile on us and tell us it’s the best they can do! Efficiency, ease of use, all the tools needed just won’t happen. Save a dollar while spending millions, typical.

two of my Central Offices disappeared out of ATLAS. Can't find them or they work they need done anywhere. I miss C-Thru!

Atlas shrugged

“Staff and support are desperate to keep coming up with products that keep them gainfully employed. The end user or customer isn’t part of that equation, the worse the product or issues, the more they are needed. Need to flatten the 4 levels of VP and give severance packages to most of these support/staff groups, the majority of this nonsense will then stop.”

ATTENTION JEREMY LEGG. THIS POSTER HAS IT RIGHT. FIND OUT WHO HE IS AND GIVE HIM A RAISE AND A PROMOTION.

“That is the AT&T (SBC) way.
Find an off-the-shelf product that vaguely fills the role but will never work right.”

No not this time. Atlas is the brain child of our stuck up business organization thinking they could do better than IT with a new custom coded application. The business org. was way over their head and lied about what they were capable of delivering. As another poster said, Atlas still relies on all the other applications they promised they were going to replace. Atlas is the pig and the lipstick. Stealing code or calling other systems and slapping a self proclaimed magnificently new screen on the front.

Lets all sing Happy Birthday to the TEN YEAR OLD ATLAS that hasn’t retired or improved a a single system or process while $hitting millions of dollars down the toilet.

Designed by Techs (Who aren’t Power Techs).
For Techs (Who aren’t Power Techs).

Funny thing is Atlas still relies on older programs like FOMS, GCAS, UTG, LFACS, etc..

That is the AT&T (SBC) way.

1. Find an off-the-shelf product that vaguely fills the role but will never work right.
2. Pay 8 figures to license it.
3. Retire custom-designed, internally-developed product that was refined to perfection over decades.
4. Lay off entire org that supported it.

They really don't care if it works or not. They only care that it is cheaper and they don't have to have employ internal support teams.

Atlas is the replacement for GCAS used by CNIO and I&M. Miss the old Southern Bell, Bell Labs and Bellsouth days of product development where the product was developed with field trials, feedback, improvements and 99% ready when deployed to the user or customer.

SBC version is to deploy 60% ready then develop it up to a point but never fully developed and any real feedback mostly falls on deaf ears. What a way to run a company and R&D.

Atlas! Hahaha I see signs for that around the CSO area and on a few labs. Always wondered what it was.

Atlas is a terrible product for the CO, it has a few nice features but the majority is very difficult to use and frustrating.

LOL and you think they care! Nice to vent though, those in the bubble are too far removed from where the rubber meets the road. Enjoy your new Yugo, drive it like you stole it 🤣

Staff and support are desperate to keep coming up with products that keep them gainfully employed. The end user or customer isn’t part of that equation, the worse the product or issues, the more they are needed. Need to flatten the 4 levels of VP and give severance packages to most of these support/staff groups, the majority of this nonsense will then stop.