Have seen the dramatic decline in repair and installation dispatches when fiber is deployed. (Basically nonexistent after weather events that in the past would have created 12 hour/7 days a week workloads). However does anyone have real numbers as to how much is being saved on a per customer basis either as a percentage or actual dollar amount?
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“ We have hundreds of NERS EVENTs (scout tickets also) weekly and 100 percent of the ones I review is ALL FIBER CUTs”.
Familiar with ners events from another role and another life. For those unfamiliar with these there used to be a time threshold in which customers had to be restored by or the event became FCC reportable. You entered in the time the event started and number of customers affected and it created a ners event and the restoral time to meet. As customers were restored that timeframe went up.
My question would be is how many events actually become FCC reportable and does it even matter these days? With the amount of traffic being carried on fiber I can see the time threshold shrinking. Are you monitoring every event that reaches a event level or just the ones that reach some type of reportable or penalty level?
We seem to downplay the impact on installation. WiFi has dramatically decreased the inside work that used to be done. You hook up drop to the protector and run 1 wire to the router connection point and test signal quality from there. No inside wiring work. And in some locations that is a thing of the past. You call in and place an order, are told when it will be up. You hook up your router, put in your codes and you have service. Much more reliable than copper.
Why do are there no trouble tickets? Newer cables and more reliable technology fiber is.
“ While there may be less dispatches for rain”. May be is a complete understatement.
Why the down votes for the truth?
Fiber degrades over time too and it isn’t waterproof. Find splice cases full of water all the time and that’s where the trouble is located. Open an older loose tube or coyote closure and they are a mess, brittle with fibers breaking and no color cladding left.
While there may be less dispatches for rain per se, the fiber isn’t the cake walk that you imagine either . We have hundreds of NERS EVENTs (scout tickets also) weekly and 100 percent of the ones I review is ALL FIBER CUTs, fiber vandalism, it’s still issues with fiber. We only work with fiber in my org too so, I’m strictly speaking about current. Events.
Fiber is definitely more resilient to lightning and moisture but it will never be backhoe proof, tree proof, squirrel proof, or rat proof. Used to a damaged fiber was an event, it might even make a story now it’s a daily occurrence. It’ll be interesting to see the repair times for some of these aerial IOF routes that haven’t been trimmed in 30 years.
Isn't that kind of the point with fiber?
It's waterproof...
I'm out of region, with my internet provided by a competing fiber provider. In 4 years, I've made zero trouble reports. This includes major rainstorms, snow, and extreme heat and cold. Its FANFREAKINTASTIC from a customer POV.
Can't help you with that. But I can provide you with inaccurate RTO numbers if that helps. We only measure what matters.