https://dailyhodl.com/2025/03/20/19500000-payout-incoming-after-wells-fargo-sued-over-alleged-secret-recordings-of-potential-customers/amp/
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This is too easy.... Another day, another Wells Fargo sc--w-up—$19.5 million to settle claims they secretly recorded sales calls to potential customers for a decade (check Daily Hodl, March 20, 2025). Shady? Sure. Surprising? Not even a little. This is the same outfit that turned frontline grunts into fake-account machines, then axed them when it blew up. Now they’re creeping on calls, probably to squeeze more juice out of the sales racket. How’s that for psychological abuse? They don’t trust anyone—not customers, not workers—so they spy, push, and prod until something breaks. Then it’s ‘Whoops, here’s some cash, move along.’
This isn’t just unethical—it’s a fearful organization on steroids. Remember Edmondson’s book? Wells Fargo’s the case study where no one felt safe to call out the fake-account mess, and here we are again. Execs hide behind their ‘business execution’ clowns, setting up the next blame-shifting circus. Meanwhile, you’re stuck in the grinder—Agile teams that aren’t teams, just pawns in their Hunger Games. Layoffs looming, roles offshored to Bengaluru, and now they’re listening in like Big Brother. How do you trust a place that’s this paranoid? You don’t. Anyone still there—how’s it feel knowing every call might be their next gotcha?
... And just like that, all the money saved by contracting out this work went "poof". And a rep hit. Thanks executives! Great ideas you all have!!
Some state laws require that you have to get permission from the participants before you record the conversation. But at Wells Fargo, most of the calls are probably inter-state calls, so almost always you have to ask them for permission to record the conversation. If you record it without their permission, you are breaking the law and should be prosecuted.
One of my former colleagues had arguments with just about everyone at Wells Fargo, including her own manager. When she gets upset, she secretly recorded the conversations with other colleagues, which is illegal in many states without the permission of the other party. Since she moved out to a different department, I have not talked to her, but I wonder if she still secretly records the conversations with other colleagues. Something like this is rampant at Wells Fargo maybe because the bank attracts these kind of rotten people.
I'm out with cash in hand. Let the company eat itself.