I worked for a Corporate AT&T store for 4 years as a Retail Sales Consultant. I decided to apply for the Call Center “Broadband Service” Position mainly because I have Medical issues I cannot stand for long, I’ll need both knees replaced/surgery soon etc. I’m 41 years old and years of practicing Martial Arts my knees are basically sc--wed. Taking break falls studying Aikido messed me up just a small piece of info. Anyway, got the job at the Call Center 6 months ago. At first it was basically a Customer Service job which I liked, especially being able to sit down & chill while I deal with billing issues, and it was “try to sell them wireless”. NOW it’s 1000000000% Sales Sales Sales. They hired over 200 reps at my Call Center, and it’s now a Sales Job. Many Reps resigned because they were misinformed what the job entailed.
I wonder how long it will be before this Company gets their NUT & Lays off so many Reps? I have a Start Date with another Company May 1st, it’s a 100% WFH Job with Allstate. I make over $60K a year with AT&T, but I’m just wondering WHEN will AT&T layoff all those workers? Even if I bite the bullet & stay? I reached out to my CWA President & She said “it’s inevitable with Artificial Intelligence!”…. Sorry if this is a bit of a Rant, I’m kind of lost here. I actually like Call Center Jobs, but not the PUSH to Sell! The Micromanaging here is INSANE! Any Advice is Appreciated.