The concept of head-to-head testing, REACT, and logging into a switch are completely lost on them.
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@21b sad the company sold off the actual capable repair engineers but kept on the inept infrastructure teams as full time.
I can’t say I expected it to go any other way, though. In telephone companies in general, they look to where the larger/largest headcount is for the most savings opportunity.
If you’re in some back office team with 7 or so people, that group would just get passed over.
Most Verizon nettechs can’t login either. Have to call Cary NC and work with them. Don’t laugh. Verizon isn’t going to pay $100g plus yearly forever for techs that do nothing.
Sounds like Verizons NMC, they just send everything to one switch without troubleshooting anything "EveryThINg pOiNtS to YoUr LoCatiOn" then they send a network map lol thats not how this works you lazy POS
LOL automation taking over or doing the job of tier1 and tier2 as VZ automation for testing, isolation repair does not work and trouble with applications everyday. Now throw in HCL and VZ has become a joke.
From my experience you are pretty much right on. Used to hate being on call back in the 3G days when we used T1s. If it was a site outage that involved a Frontier circuit chances are you would have to truck roll to help them troubleshoot and fix it.
Oh god , is this another post from a guy who thinks nobody else can do his job . Tiresome
'Frontier NOC guys only know how to open tickets with other carriers'
AI can automate all that and be 'more efficient' to save shareholder money. No need for any Tier 1 or 2 anymore with automation. What could go wrong?