Thread regarding Wells Fargo & Co. layoffs

Wells Fargo's fear-driven culture is a symptom of a deeper issue

Wells Fargo's fear-driven culture is a symptom of a deeper issue – a lack of psychological safety and a prioritization of control over innovation. The bank's struggles with agile adoption, cloud migration, and infrastructure failures are not just technical issues but also cultural ones. The shift from abusing customers to abusing employees is a disturbing pattern that requires more than just risk mitigation programs. It's time for a fundamental transformation in management and employee interactions.
The bank's tech limitations are a perfect illustration of this cultural problem. With outdated systems, inefficient processes, and a lack of investment in automation and testing, it's no wonder that employees are skeptical about the potential of new technologies like AI. The 'wagile' approach, where agile methodologies are adopted in name only, is a prime example of how the bank's culture stifles innovation.
The anonymous posts about AI's limitations, while valid in some respects, also reveal a deeper fear of embracing change. Rather than exploring ways to leverage AI to improve their work, some employees are hesitant to even try, citing its limitations as an excuse. This attitude is deeply rooted in the bank's culture of fear and control, where employees are more focused on protecting their own interests than driving innovation.
A fearless organization, as Amy Edmondson describes, is one that prioritizes learning, innovation, and employee well-being. Wells Fargo's current trajectory suggests it's far from achieving this. Until the bank's leadership recognizes the value of its employees and creates a culture of psychological safety, it's unlikely to succeed in its transformation efforts. The bank needs to address its underlying cultural issues, invest in modernizing its tech infrastructure, and empower its employees to drive innovation, rather than just reacting to crises.
Only then can Wells Fargo truly harness the potential of AI and other technologies to drive transformation, rather than just paying lip service to innovation. Yes there is a better option.

Well said, @yx+1jxh1xft6.

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Post ID: @OP+1jy1zdbss

25 replies (most recent on top)

The reveal that the smug AI rube doesn't have the ability to "automate jobs" with WF, or even possess those skills, all while he's whining that the firm hasn't been as thoroughly conned as he is as to train him in it is hilarious.

You can't even make up the kind of garbage people who come here 😂

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Post ID: @x4+1jy1zdbss

Unfortunately, this isn't exclusive to WFC. Right now, it's an American corporation thing. Just read the other layoff pages

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Post ID: @rm+1jy1zdbss

There has been a lot of "AI hate" that has surfaced on this thread. It is from one to a few people on the business side (displaced?) who have been affected by the tech failures of WF. Interestingly, these people don't criticize the points of the post itself... just the way it was delivered. Realize that at WF you have been forced to march into the biggest tech tarpit -- at least of banks. Another one is being an airport controller. @ct shows us what exactly is happening. Let's return to the original post: Is the "efficiency/location/RTO/Rank & Yank" offshoring and layoff program built on fear or sound management practices? Will it lead to a tech disaster? In the meantime, if you are "quietly quitting" or actively quitting, learn AI, proper methodologies, and proper management. Doing this with AI you might come up with the sh...t similar to the original post.

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Post ID: @qt+1jy1zdbss

@jg metaverse wasn't a fad lol. Metaverse was a terrible miscalculation. Do not confuse the failure of metaverse with AI. Although, it may be useful for AI in the long run and maybe VR will be a future technology at some point, but it's not in the same league, let alone the same ballpark as what is currently happening with AI.

To circle back to the original point: when WF eventually offshores your job and fires you, you will not be prepared. You won't have any practical experience with the skills that will be required to land a new job, because WF is not doing enough to keep up.

And it's presumptuous to assume I plan to automate jobs from an internal position. I basically can't, and that is the crux of my original complaint. So I expect to be elsewhere by next year and I am spending all of my free time preparing for that move.

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Post ID: @ne+1jy1zdbss

@g2+1jy1zdbss And after the billions meta burned on the metaverse when that was the latest fad, you can finally log on and pretend your little AI je----f fantasy is real

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Post ID: @jg+1jy1zdbss

@gp thanks AI for that repetitive over analysis that went nowhere. Kudos

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Post ID: @jc+1jy1zdbss

@g2+1jy1zdbss

It's pretty funny that you think AI isn't going to eliminate all the consultant gigs. That kind of junk won't even be internal, companies will just pay for it as a service, provided by someone else's optimized AI. The last thing they'll want is FTE sitting around 'consulting'.

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Post ID: @gs+1jy1zdbss

Wells Fargo’s Culture vs. AI Efficiency: Job Preservation or Long-Term Loss?
Wells Fargo’s siloed, control-obsessed culture, marked by fear, excessive managers, and “wagile” dysfunction, indeed slows AI adoption, potentially preserving some jobs short-term, especially in non-creative roles like customer service. However, this resistance to AI efficiency ensures long-term decline, unlike JPMorgan’s fearless, AI-driven transformation. The Business Standard article (1) notes Amazon’s plan to cut 14,000 jobs by 2025 via AI, highlighting the competitive pressure for banks to innovate. Wells Fargo’s cultural barriers make it a “fearful bank,” unable to harness AI, risking obsolescence rather than job security.
Wells Fargo’s Culture vs. AI: The Layoff.com post and replies reveal a fear-driven culture stifling AI. Siloed teams hoard work to avoid layoffs, and intrusive metrics foster mistrust. “Wagile” adopts agile in name only, with outdated systems and no automation investment. AI optimism touts inevitability, while skepticism mocks AI as trivial, both reflecting fear—displacement or inadequacy. This control-obsessed culture delays AI, temporarily shielding jobs but blocking efficiency gains, unlike Amazon’s proactive cuts. Non-creative roles face AI and offshoring fears, trapped in a bank where “team” is absent.

JPMorgan’s Fearless AI Efficiency: JPMorgan leads AI adoption, with 16% AI talent growth and more researchers than competitors combined. Its proprietary AI platform, deployed to 200,000 employees, cuts servicing costs by 30%, reduces fraud, and boosts sales by 20% via tools like Coach AI, enabling advisers to handle 50% more clients. Unlike Wells Fargo’s siloed resistance, JPMorgan’s collaborative culture and agile infrastructure drive efficiency, projecting $2 billion in AI returns. This fearless approach, akin to Pixar’s safe teams saving Toy Story 2, positions JPMorgan as a long-term winner.

Comparison and Thesis: Wells Fargo’s fear culture—more managers than workers, no inventiveness—makes it a long-term loser, distinct from JPMorgan’s innovative, team-driven model. While slow AI adoption may delay job cuts, it ensures competitive lag, as JPMorgan’s efficiency gains capture market share. The Agile Alliance stresses psychological safety for all teams, which JPMorgan fosters but Wells Fargo erodes, perpetuating the account scandal’s abusive ethos internally.
(1) https://www.business-standard.com/technology/tech-news/amazon-ceo-andy-jassy-warns-ai-to-cut-corporate-jobs-125061800389_1.html

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Post ID: @gp+1jy1zdbss

@f6 so you think the 7 figure salaries Meta is offering for ML scientists is just kool-aid. OK. Dont say you weren't warned. While you are still manually putting your excel sheets together, I'll be the consultant automating your job away.

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Post ID: @g2+1jy1zdbss

@f2
Do you seriously not realize this is just the latest bs the out of touch executives have been pushing to look like they're ahead of the curve with investors? Do you not remember when the big tech visionaries were dumping billions into VR or self-driving cars or crypto?

re: Citi- from https://www.businessinsider.com/citigroup-jane-fraser-ai-strategy-new-leadership-agentic-ai-2025-6 :

"The bank launched its Citi AI suite of tools in December, though some came online in the first quarter of this year, like a pilot program that assists with vocal response for its consumer bank operations in the United States. Beyond that, the firm has made available real-time chat in Citi Stylus, a browser plug-in for document and article analysis, and integration of Citi Assist into Microsoft Teams. The AI leaders encouraged using tools like Citi Stylus Workspaces for tasks such as mid-year self-evaluations."

Wow, a customer service chatbot and a plugin to summarize articles for people with AI-induced brainrot 😂

Take some ritalin with all that kool aid you've been drinking.

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Post ID: @f6+1jy1zdbss

@dz You have no idea what's coming. Consider the billions (probably trillions by now) being invested in AI. Do you think all these major tech companies are pouring billions into a gimmick? Do you really want to make that bet?

I strongly urge you to start paying attention and begin using AI in your daily routines; both at home and at work. Because if you aren't familiar with it by next year (really now), you're going to be in trouble. You're already well into the path of becoming obsolete and don't even realize it. Citi just announced major plans to go AI first and I guarantee you Chase is probably ahead of the pack already. Meanwhile at WF, everyone working here is gradually being fired and won't have the skill needed to find a top-tier job, because we're stuck in the stone ages.

Consider how this is the worst the tech will ever be and it's basically good enough to automate WIDE SWATHS of jobs RIGHT NOW.

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Post ID: @f2+1jy1zdbss

@ek Wow sick burn, you must’ve prompted the latest Clause model to write that for you. Keep rooting for your own automation to keep that easily-duped VC money coming, for some reason.

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Post ID: @eq+1jy1zdbss

@dz Will be replaced by automation before long.

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Post ID: @ek+1jy1zdbss

Not chasing the latest speculative bubble gimmick will be "the most catastrophic mistake ever" lmao

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Post ID: @dz+1jy1zdbss

AI makes you d-mber. https://www.forbes.com/sites/dimitarmixmihov/2025/02/11/ai-is-making-you-d-mber-microsoft-researchers-say/

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Post ID: @dv+1jy1zdbss

The move to a full Microsoft environment (slowly eliminating Intellij) to facilitate reporting on every aspect of our usage of those products and metrics around code commits is particularly disheartening. Especially when we are not able to see these metrics or place them in any context. This of course enables them to give meaning to the metrics for whatever end they need in a moment.

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Post ID: @dj+1jy1zdbss

The 2 year old models like Gemini 1.5 in Tachyon and copilot chat tell us all we need to know about how serious the bank is with AI. The inept leaders at WF currently floundering with AI will likely prove to be the most catastrophic mistake ever. No one can afford to miss the boat with AI and WF is looking like they'll miss the boat.

Charlie doesn't care about that though. He only cares about firing as many people as possible and sending their jobs to India. He just needs enough time to get expense ratio down and leave richer than he was when he started.

The bank pays well and has good benefits. That's literally the only positive. Is it worth becoming obsolete and unhealthy? Nah.

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Post ID: @ct+1jy1zdbss

Yes, AI is going to destroy a lot of human minds. Things like spelling and grammar will get much worse once "it doesn't matter because the machine fixes it for me". This started happening years ago with penmanship, but what's coming will be a million times worse. It's highly likely that we will devolve into a society where few know how to read/write or do many other basic things. Long term it will have disasterous results for our species.

There's many benefits as well, but it's a innovation much like the www. It has so many possible benefits for society, but at the end of the day the vast majority wind up using it for stupid cat videos, vulgarity, spreading hate/lies, and the like. The detriments in the area of mental health etc. will be legion. As much as I use online tools and have for decades, I'm increasingly glad that I grew up in an era without it. It was a happier time.

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Post ID: @be+1jy1zdbss

@a2 MS commissioned a study that showed people who use AI think less.

Therefore, the answer to your question is because they don't know any better unless the output from their prompt tells them better.

An ignorant population of employed AI users is exactly what the bank, wealthy executives, investors, and politicians want.

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Post ID: @bb+1jy1zdbss

The bank has a culture of stupidity.

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Post ID: @b9+1jy1zdbss

My work is affected by AI everyday.

  1. forced to waste time on an AI ciurse where nothing was learnedor gained.
  2. it waste my time by scribbling cr@p on servicesometime tickets.

Do I fear AI taking my job? About as much as wigile coaches adding nothing of value.
I remember a time when we had none of this BS and we "somehow" managed to do a job.
Look at the CAB review process. simply BS how about using common sense ??
Of course at that time I wasn't embarased to work at wells.

The more they Fxck with us the less productive we become.

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Post ID: @b6+1jy1zdbss

Extremely weird take

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Post ID: @ah+1jy1zdbss

Yes, it must be that we're afraid of the hallucinations. Very brave to include that in your prompt for this word vomit. Profound stuff.

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Post ID: @a5+1jy1zdbss

Why are AI weirdos like this?

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Post ID: @a2+1jy1zdbss

Reposting someone else's AI slop, in defense of AI slop, is a new low.

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Post ID: @a1+1jy1zdbss

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