CSE - They literally provide no value while most are grade 12's or higher!
Renewals Managers - Redundant, let account teams manage renewals, they do anyway
CSS - Zero value
Maria Martinez - SERIOUSLY! All she does is create BS initiatives, again NO VALUE!
The entire Customer Experience organization could be dissolved without business being impacted at all.
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The collaboration team is likely to get hit hard. Webex seems to be attractive only to the largest enterprises that are all in with networking and DC. They have layered features and functions on top to add more value but most of it is fluff. It would seem only the engineers and PSSs can use/demonstrate these features and in reality most users just want to be able to chat with co-workers and attend meetings from their kitchen tables- something MSFT and Zoom do very well. Cisco's advertising with F1 and "Cisco goes to space" show how disconnected they are from what today's workers want from a platform. The recent announcement that CIsco devices will be compatible with MSFT Teams is an acknowledgement that they've lost the platform business and are willing to settle for a hardware sale.
If AMs did their job (and had up to date incentives) CSEs wouldn't be necessary. Easier to build a new role with up to date requirements than to change an institution.
I believe css is doing adoption which is still relevant. But cse seriously don’t understand why are they there.
Agree. CSE from CX provides no values and is a redundant position. They have nothing to do and are try to find things to do that is not remotely close to their CSE charter to be relevant. We throw a bone here and there for them to do. Literally a joke that this role even existed. Reporting upward like they are providing values.
dissolve CX? so no tac and no professional services? yeah ok that makes 0 sense. lets axe our services arm....and then what, just sell better boxes? that sounds like a master plan.