Noticed the internet is not working for the laptop.
Is this an issue only for impacted folks?
13 replies (most recent on top)
You need to call IT 408-526-8888 to restore your access. I got mine working today.
This was ridiculous. Those of us on the LR list with Macs had them turn into paperweights. Meanwhile PC users had 24hours (or more) to search and apply for internal jobs. When I finally got access back, a number of reqs had been pulled because of high demand. Such a cluster.
whoever in charge of this LR should be FIRED - so many things went horribly wrong
How are people supposed to access internal site and/or email if vpn access is not supposed to work?
Are you able to connect to internal jobs, workday after applying the mentioned commands on Mac. After doing those steps, my duo account is not enabled and so I cannot connect VPN or any site.
Mac user here – I was affected by this, too. Received a message in the Webex app (which I was able to see on my personal phone). Sharing here in case someone finds it helpful:
Steps to Restore Cisco Access
We understand you may have recently lost access. Please disregard the previous sent URL and follow the instructions below to re-enroll your Mac. If this doesn't restore your access, or if you would like help following these steps, please contact Help@Cisco in your region to work with an advisor to restore your access.
If you do not have any access to the network, please try the below steps to unenroll and enroll your Mac:
- Open Terminal by going to Finder > Applications > Utilities
- Copy the following command and paste into Terminal:
sudo jamf removeFramework
Hit Return. Enter the login password for your Mac and hit Return. Note: You will not see your password being entered as you type it.
If the Terminal command returns an error message, navigate to either System Settings > Privacy and Security > Profiles or System Preferences > Profiles (depending on your OS version). Be sure to remove all remaining profiles by selecting them and clicking the minus (-) button at the bottom of the window.
- Once the device has completely unenrolled from Jamf Cloud, then run this command to enroll the Mac:
sudo profiles renew -type enrollment
- Authenticate when prompted and wait a few minutes for the enrollment to complete and then try and access a website.
NOTE: Please also be aware there are a limited number of applications and Cisco websites that you can access during your transition, depending on your location. VPN/CVO access is not part of the provided Application Access in Transition Offerings.
Help@Cisco Contact Numbers:
US: +1-408-526-8888
European Markets: +31-36-711-7711
Emerging Markets: +1-408-526-8888
Israel: +972-9-8646040
Asia Pacific: +61-2-8446-8888
Mandarin (Mon-Fri, 9AM - 6PM CST): +61 2-8446-3041 or +86-10-8515-5688
Korean (Mon-Fri, 9AM - 6PM KST): +61-2-8446-3025 or +82-2-3429-8282
Japanese (Mon-Fri, 9AM - 6PM JST): +81-3-6434-6888
India: 000-800-100-1712
For any questions or concerns, please contact tech-support-communications@cisco.com
Embarrassing, IT should issue apology. Just when folks are processing, enquiring about immigration , next steps, getting support, finding internal jobs....is this the time for a days long IT outage?!
Well, I'm sure IT support were also impacted so......Maybe thier own way to push back a bit
I am the OP. As another has said - There is a global outage for Mac users who have been laid off. Cannot access Cisco servers and I cannot access servers outside of Cisco on my mac
For those with Internet access do you still have access to Cisco managed systems ?
word is someone in IT pushed the get out button too soon ,cut everyone on LR list access to proxy and internet , zero trust access, which is what they have in LR es. not a good look and should be embarassed how this was handled after having notice given.
My internet still works.
Not impacted, and aside from usual endpoint protection slowdowns, laptop is working fine.