Big layoffs in the CX PM team.
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CX in general made up about 20% of the layoff quota. Re-balance was a lie. It was an excuse to have layoff quotas per group. Some groups more than others.
seems like 20% or so in CXPM were hit. It does not seem to be skill-set or talent rebalance as stated by the ELT, but much more like a quota based layoff, because many technical folks who are in the most needed skill-set (cloud, etc.) were randomly cut, with some first and sometimes second line manager clueless to understand the criteria. If we assume the intent of ELT is to rebalance the talent, then in execution level, some simple math with obsolete data points used very haphazardly by mid-level folks to let go the people the company really needs for a cloud transformation.
CSEs and CSSs are totally intact. The waste is stiil there. CX is not a bit impacted.
CX productizes offers and services. Not confirming/denying OP, but that’s what CX calls the roles that drive the creation of these.
There is a couple of frustrated f.... g id--ts who are posting garbage and idiocies all over the place
There are product teams scattered in cx.
It’s a fake
product team is different from PM (project manager) team.
there is no product team in CX.
It seems that every attempt that V2Mama made to “upgrade the talent” in CX has been a failure.
can you elaborate what products CX made? I have many questions.
can you elaborate where in CX PM? I have colleagues in that org.