How come her CX org has tons of openings with barely any revenue impact, no meaningful engagements or products/solution that no one wants while there is an LR? They have tons of fat (CSE, CSS, PM, etc. that are overpay) and still getting the big budget.
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12 & 13 director lol... they only direct and deflect work (i.e. forward email and asking questions all day... )
Customer Satisfaction VP, Customer Engagement Director, Customer Delivery Manager, Customer Solution Specialist, Customer Fcuking Analyst, etc. You see, there are lots of bogus job titles in CX.
Their status reports upward of engagements, values & impacts are shocking & unbelievable
CX is chock full of fat. I work for a BU and at least half my time is spent doing CX project work or being on their customer calls because they don’t have the skills. But when there is a customer call, about 5-6 people you’ve never heard of appear on the call. They have impactful titles like “Customer Experience Director”.
Sorry grade 12 &13 Director slots 're taken by our worthless teams that do not do any work. We only have openings for people that have to do work
Sshh, I'm busy hitting 'apply' to like half of these g8 roles after being LRd monday