I see many job postings for Austin online but am curious if that is a shift to bring staff back locally instead of India? What are your thoughts?
4 replies (most recent on top)
Continually hearing from clients who are highly dissatisfied with support teams lack of knowledge. Clients are repeating themselves with case notes and the India team is not grasping the issue. The "Pod" shift that Lou Senko speaks of is not yet impactful to clients.
Training is needed for support personnel who is not knowledgeable on our own products.
No I doubt it, most of the job postings I see are for India. Only a few are for US
Ex co-worker hit me up on this exact topic.
Noticed that also. Anyone have any info?