Why retail is failing isn't due to Verizon as a whole but how we staff our stores. We have GM's that would rather look good than care for their employees. We still have tenure Employees that still use their work devices as personal and I know for sure if we really looked into their Concession devices we would find a lot that Verizon wouldn't want.
Who has a GM for maybe?? 30 minutes on the floor?? they would rather be on the phone in the office or outside. We say, make a change but when you have employees in their positions for 8+ 10+ 15+ years are they really progressing, or are they the cause of why Verizon is failing? Seems to me that they are the cause...
DM's are so out of place on how their GM's really act it's a shame.
How many of your managers still act like this?
It's embarrassing...