Sadly this is true. This place is making more layoffs than you can blink. No region will be spared. This is not fake trust me I’m involved in the discussions.
49 replies (most recent on top)
My manager is frantically trying to get my team to use Devin to pump out a bunch of junk that he will take credit for. We're being told to rewrite a bunch of stuff that is already working fine... what a waste. Can't wait to get out of here; complete and utter lack of direction.
Got my hopes up when ML came in but a year later things are worse than ever - culture and morale both rock bottom. I really don’t care what happens any more.
@ts Re-adustment on submitted hours is already taking place they are not waiting until eoy. Infinite is a consulting group why would Fiserv want to pay them for 40 hours if your only booking say 20 hours with clients or on projects. Fiserv is looking to cut costs not pay salaries because you put in 40 hours on your timesheet. And if infinite is paying the rest of your salary im thinking the"team" could possibly be consolidated as well to save money from their overhead costs.
@r5 wishful thinking
@rw, I was re-badged to Infinite and as a salaried employee, I get paid the same amount each paycheck irrespective of hours worked in that they only care to see eight hour days on their timesheet, I suspect Infinite bills the same to Fiserv. I fill out two timesheets for Fiserv, Clarity and Fieldglass, which are supposed to reflect actual hours worked for project tracking. Majority of time gets lumped into support buckets because Fiserv won't approve Clarity projects for what I actually do. No doubt there will be a re-adjustment on submitted hours later in the year to more capitalizable projects for the tax benefits.
I believe my teammates and I were moved to Infinite because we support a product where clients were actively being encouraged to move to alternate solutions so it saved Fiserv $$ in severance. What's laughable now is the new regime's 180 on that decision now that teams have been decimated to the point that we can only really give 'maintenance' support.
I forgot to add, that's why Infinite employees have complained recently on this board about the return of Sapience and needing to put together a list of deliverables at the last minute. Infinite likely wants clearer evidence of utilization and productivity into whether employees are producing enough measurable work to justify their cost.
@rw rebadging is still a "soft" layoff. It just gives you more time to prepare seeking out other job opportunities than an immediate unemployment. Rebadged employees are not insulated from Fiserv’s cost reduction strategy. They are merely moved into a different cost structure.
"At some point, these roles will need to be evaluated as well." Correct but its more likely vendor employees are evaluated more harshly than Fiserv employees because the vendor economics are different.
@rg If we’re being laid off from Fiserv, I honestly don’t see Infinite as a safe spot either. At the end of the day, Infinite still depends heavily on billable client hours tied to rebadged Fiserv employees, with many people continuing to do the exact same jobs they previously did at Fiserv.
I’m not sure what the exact agreement is between Infinite and Fiserv, but if rebadged employees are only billing a portion of their weekly hours now due to AI, automation, or reduced project demand, while Infinite is still responsible for paying full salaries and benefits, eventually someone has to absorb that cost. That raises real questions about how sustainable the arrangement is long term.
Fiserv is actively trying to reduce costs and headcount through automation, outsourcing, and AI, it’s hard to believe rebadged positions would remain completely insulated from those decisions. At some point, these roles will need be evaluated as well.
@rg takeover maybe, but not bankruptcy. The company has a lot of money trust me. But its more all this other global cr-p happening.
Its not just AI; that is happening elsewhere. Its just poor management here leading to a downward spiral.
What will happen globally is realising after this year that AI isn’t that it claimed to be. Everyone is giving in to the hype but you can NEVER fully replace human. Sure maybe some admin jobs but can never fully replace skilled roles like devs, testers, hr, finance, IT
@OP at this point I think getting rebadged to Infinite would be better, there is no reason to be proud or anything beneficial with staying with Fiserv , I wouldn't be surprised if the company is gone in 5 years , either by bankruptcy or takeover
Get rid of all of the recent senior executives and you can save peoples jobs. You know the ones who actually work. VP and below is fine. Replace svps with AI or reduce how many.
Fiserv nickname is layoffs
Get rid of karen. Hr svp is not required you can have the vps, then the rest. Janice is better
@ap The tax hit is because the IRS computes it as if it were a regular salary. When you file, it's just more income, you will get the excess withheld back. Still su-ks to have them hold your money, but it's not forever.
@fq I totally agree, but unfortunately I don’t think that’s going to stop companies from replacing people with AI. It feels like many of those decisions have already been made at Fiserv.
What worries me most is the younger generation where are our kids and grandkids going to land careerwise if more companies continue sending work overseas while AI takes over what’s left? Entire industries are being reshaped, and the opportunities that weprevious counted on are becoming smaller and more competitive every year. Its a shame.
@es a.I. does the job, just not to a good standard
@f2 john giblets
@cq oh hi Dhivya. F off
@a5 who is JG
@cq lets replace you with AI
@ed im thinking they are next on the list to look at to remove to save costs. If AI is able to do the job, their workload is also getting reduced how many hours can rebadged staff be booking.
@OP just off Load a few more thousand employees to Infinite, probably serves same purpose for Fiserv
@ag I hear nothing but complaints about clover locally at businesses I frequent outside of work
@ar we got to save face with the shareholders and wall Street. HOW EILL THEY EAT?!?
Brace for impact. When a company cannot increase the revenue, they will do the next thing in their control - cut the costs to keep the stock price up.
Two Key Levers
1 Project Elevate: Drive operational efficiencies via people and non-people actions.
2 AI: Wake up—it’s real. Across the world, Client service, IT, audit, legal and HR are optimized globally. For example, Amazon shifted SDM:SDE ratio from 1:8 to 1:15, means they were able to layoff 50% of their Managers. Similarly other work rebalancing actions will be taken.
What can you do? Nothing. Be attentive, resourceful and responsive. Keep at least 6 months of savings. It is a new world.
I am just speaking with a sense of clarity and humility as I have seen this movie many times. That’s all.
Here's to hoping that I am part of it. Any idea when it will take place? Hopefully sooner than later for me!
As someone just effected by this nonsense, I can tell you it is such a breathe of fresh air to wake up without all the garbage and worry on my brain of exactly what needs to be done today, what's outstanding, how am i going to figure out how to cram 10lb of sh1t into a 5lb bag every day.
My manager basically told my team that "Devin AI" can replace 5 full time devs. I'm slamming cash into my accounts hand-over-fist so that I can retire from this nonsense before they lay everyone off.
@cq yeah and who is going to support the AI when it inevitably fails at “support”. Trusted AI vendors is laughable. And who might they be? And why should they be trusted? And more importantly why should clients put their trust in emerging tech that hasn’t proven itself as reliable, especially as this relates to finances. AI is good at producing slop.
Nothing wrong with getting AI to do support. She comes with a vision and executing it. She is bringing her trusted AI vendors to do this and will see through it. Keep whining.
@be the incompetence has nothing to do with her gender
Dhivya wanted most support functions gone. What an id--t. We want women leaders but ultimately they su-k and we select terrible ones. Just terrible leaders oh sorry managers oh sorry dictators male or female.
How the f do you run a business without these functions.
@ap I remember checking that out a few months ago it was only for US employees on there
@b2 Yup, SVP of timesheets in one of the prominent Core Banking divisions..
@a9 You are Correct. There is an SVP of 'Timesheets' complaining about everyone else that do come into office regularly.. But they ( the SVP ) had only 30% of presence in the office in the entire 2025.
Talk about the fairness.. !!!!
Im rebadged in Jan after many years in this game. Any hope for me to be laid off now that I work for the outsource company? Can't take it anymore.
Fk Fisv. Good luck to everyone.
I think it’s hilarious how corporations have nothing to offer strategically to boost growth except lay off people.
I’m not OP and I’m not privy to any details discussed up the MC, but if I was a betting man I’d expect some big layoff wave around Aug-Oct. They said during Investor Day they are looking to get $500 million in cost savings from a variety of ways including restructuring. They probably want to try to boost the stock price a little bit before Q3 so I expect to see some significant headcount reduction. The signals are pretty clear that this company is not stable for employees and I fear the likes of people like Dhivya who have no understanding of the business deciding to trim a huge amount of the workforce. Then it ends up biting Fiserv in the a-s in a huge way as these layoffs would do.