Do you guys not see what happened when Dan Schulman was installed?
Dan was on the board of Verizon for years. That means he saw the profit loss, the bad decisions, the damage to the company image, the lack of innovation, the failed investments, and the growing disconnect between leadership and the people actually keeping the company alive.
He saw the damage being done to customers too, especially long tenured customers who stayed loyal for years only to watch service, support, and consistency deteriorate while prices continued climbing.
None of this happened overnight.
What happened next was a corporate coup.
The old guard and leaders who could advocate for employees, customers, and the necessity of certain roles were removed. Thousands were laid off. Fear was injected into the workforce. Then a new class of leadership was installed, leadership whose loyalty is upward to the executives who promoted them, not downward to the employees carrying the business.
People who spent years chasing titles like Senior Manager, Director, Senior Director, and VP are not going to risk those positions fighting for workers, customers, or the long term health of the company. Their mission is survival within the system.
Meanwhile experienced talent leaves, morale collapses, customers grow frustrated, and the company keeps pretending it does not understand why performance and public perception continue declining.
Never forget what they did and who they did it to.
This was not some random restructuring. It was calculated, coordinated, and executed with precision.