i tried calling cigna employee service but they sent me to another department and that dept sent me to employee service and i was just going in circles…
does anyone know which IT number i can call who can actually help me unlock the phone…. if they decide to get the iphone back that’s fine too..
background story:
i was laid ofd in 2025. when i returned my laptop and other cigna items l, UPS did not accept the iphone because it’s not in the list of items they can accept…. i tried to call Cigna to ask how to return it but i kept getting passed on different numbers and got so annoyed so i just kept it and forgot about it..
a couple of months ago, my personal iphone 13 is starting to act up so i decided to use that company iphone (iphone 16)…. so i went to my carrier to transfer my number to it and after resetting the cigna iphone to factory settings that’s when the service employee realized it was locked to Cigna….
anyone have any idea how to unlock it? or is this a lost cause? none of the cigna numbers i called seem to know what to do and to make it worst i am no longer an employee and they seem to not care about my call…