I feel sorry for the Zenzar and Cognizant newbies who weren’t already employees but are replacing RIF’d and non-rebadged staff.
Thrown into the deep end in some cases and with zero process training.
Better hope there’s some internal documentation to follow because if there’s anybody left to train them those people sure won’t have the time!
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@OP pity they got rid of the documentation teams across the board in capital markets, since they quite often provide the materials for onboarding new staff (or in a lot of cases, directly train them, as they have the subject matter expertise).
Oh yeah! Managers are pushing for the creation of Standard Operating Procedures.
@OP why do you feel sorry for them? They have the perfect excuse not to do their job. Besides, turnover is high at ICCs. There will ve a new batch soon enough that won't know what to do either.