I'm so tired of being punished every time I take a little extra time to help a customer. We're not working in a manufacturing factory. We're not working on a conveyor belt. I need to be able to interact with people without worrying that it's going to cause problems with my manager.
3 replies (most recent on top)
Well this didn't pan out like you thought it would lol. Everyone knows exactly the type of rep you are. You def aren't built for an industry that has aggressive goals to meet. If you're all about the customer experience, then go to Apple where they don't make commission and are more customer focused.
It’s a sales position. If it doesn’t concern their service, texts, data and you are not trying to educate customer on Verizon products and services, then it’s not a Verizon issue and you shouldn’t be using company time to reset Facebook passwords. I would be interested in seeing your KPI’s as well. Working with people who do this is very frustrating and even more frustrating when they’re complaining because they can’t hit their targets. There are jobs you would be perfect for, but not a sales position.
In sales, it’s not a good thing to spend lengthy amounts of time with people. And honestly it’s irritating to work with. The best people are efficient and can solve problems quickly and sell at the same time. Your peers probably don’t appreciate the long transaction times while they’re taking all the customers and you’re still with the 1 from 2 hours ago.
Are you hitting and exceeding quota? Are your KPIs good?