Emails sent out to retail GMs early today by mistake. They had to have a call with GMs telling them that their stores were getting divested and to have their teams be on a call the following morning. The stores that were safe had another call later in the day saying that they were safe and that Verizon was going from 1300 retail core stores to 1k stores and to also make sure to stay productive and make sure their stores stay profitable.
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@ak I assume you and the other response are coming from middle/upper management due to your justification. I don’t want to expand on my thoughts because they involve details where you could identify me
@a1 top on leader board, but how many boxes do they put out and how employees do they have? A retailer only can do so much. If a store is pushing out 500-600 boxes That’s make it very difficult for them to come in. Not sure if you ever went into a retailer they have a max of like 3 employees working at a time.
@a8 it’s all about boxes and overhead. Could a Indirect come in and handle the amount of phones your location puts out. And what kind of staffing is needed to support the foot traffic.
Your point about nearby stores absolving volume/traffic is resonating. Some cities just don’t deserve company stores
When you tell GEMINI to divest 300 stores on its own.
@ac add crayons and coloring books in the workplace. those haven’t been part of my life since preschool, and even then, cigs were more therapeutic for me. Verizon literally colored itself out of the Dow Jones.
@ad More factors than that go into it. I turned a bottom 1000 store into a top 10 in enterprise for months straight but at the end of the day it’s only because our goals are so low from how we did. You have to factor volume of sales against what they’re paying to keep the store running and what other stores nearby could absorb the traffic. Leaderboard is just a push to get people in the right direction for the company but volumes where the money is at.
@ab Good points but leaderboard is how they grade our job performance. It is key performance indicators of revenue. Why cut a location that is a top-performer in what you tell them is important? Are the KPIs so bad that they don’t actually correlate with profitability? If so why have any stores at all? The cost-cutting seems desperate
@a4 lol add it to the long list of vz successes - go90, aol, yahoo, finance transformation, blue jeans, plus play, Verizon global services, RTO you asked and we listened!, the red chair photo shoots, and now even layoffs are failures with an accidental early email. Best in the business. Let’s go team!
Look at it this way: if having stores made sense, we’d keep them. If retail employees were making the company money, they’d be safe. Our stores were never, ever run well. They were never actually focused on the customer, but focused on what we wanted the customer to want. Our stores are a joke. God speed to whichever indirect agent agrees to take them on.
My store is a top performing store! I don”t get it. So sad😩😢
@a5 I understand operating costs like rent, payroll etc also factor. leaderboard is 60% weighted by volume growth i’d imagine it played some role
@a1 top performer on leaderboard doesn’t always equate to profitable. Volume keeps you open not rankings
Oops another Verizon blunder!
This is all correct. Some of the stores divested were consistently top-performing on leaderboard. Not sure what went into choosing who