Thread regarding Verizon Communications Inc. layoffs

Verizon Board & C-Suite Failed Leadership

As a 40 year Vz employee who was fortunate to enjoy a friendship making career at Verizon I can't help but think HBS is writing a business case for MBA students to examine.

I believe the foundational thesis will be "When meitocracy and execution failure"

To think Ivan achieved CEO status as a formet IBEW Tech and grew up in the most competitive New York Telcom Market in the World, the standard was set.. results are rewarded and winners get rewarded based on results.

Then we transition to a different CEO.. Lowell.. Ivy education, obviously bright in academics but history shows could never build a cohesive strategy and Executive Team and badly mismanaged aquistions, integration (gotta have AOL, Gotta have VODAPhone 40% at extraordinary price), stop funding fiber expansion at significantly lower CapEx that now Vz is playing catch up. You get the point.

Tben tbe huge miss... recommends Hans to become CEO... this is 49% on Lowell and 51% on Board. To hire a Foreign CEO who was removed at Erickson as a failed CFO with zero experience on execution and zero USA market experience is a signicant reason for Vz free fail in stock and market performance. As a resukt Hans biught in an all European C level team to create Marketing programs, Finance, Operational metrics and a huge fail.

Verizon then transitions to a new CEO Dan who is on a running clock with sole focus to eliminate costs vs Customer value in marketplace. Employees are eliminated without regards to performance and skills. Rather on Salary in 90 day increments. Culture is crushed.

What remains is tbe keast experiences C Suite Team in the history of Ma Bell.

Finally, while quarterly results can fluctuate, the one tbing that Verizon has lost and accerated under Hans and Dan is the strategic advantage Verizon had over 100 years... Customer And Employee Integrated culture.

This entire Summary will be the HBS business case for future generations to learn from.


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| 1450 views | | 13 replies (last ) | Reply
Post ID: @OP+1kxttxkev

13 replies (most recent on top)

Ivan was CWA not IBEW.

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Post ID: @10k+1kxttxkev

@bz VZ doesn’t need more MBA . VZ needs less DEI .

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Post ID: @en+1kxttxkev

The post on Industry experience is right on... might say the same for Board Members, CMO Peloton, etc.

That is why Ivan was last great CEO.

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Post ID: @ec+1kxttxkev

@OP The root cause of the decline of many of these large corporations is the stupid but seemingly unshakable belief that executives don’t need industry specific experience. They just need an MBA because business is business.

According to this belief someone who raised through the executive ranks at Coca-Cola can successfully run Boeing without any hands on experience in building airplanes, etc…

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Post ID: @dr+1kxttxkev

Employee of 30 plus years here. Always work more with your hands in life than your feelings.

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Post ID: @d4+1kxttxkev

I am on for rewarding people that moved through the ranks after years of being at VZN. However just because you laid copper for 20 years do not make you an executive. Quite the opposite VZN created a monster where these people getting paid a huge amount of money without any formal education results in a pool of yes-men that go along with any idea and do not question anything for fear or losing a job they would never be able to replace. You and up in an echo chamber of yes-men with no education or critical thinking skills. This is what caused Verizon to fail. A lack of formal education at the senior levels that have created a ton of high-paid yes men that are afraid to question stupid ideas for fear that it will cost them a job they are not qualified to do. Verizon only wants robots. That is why educated folks that actually question flawed strategies are quickly shown the door.

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Post ID: @bz+1kxttxkev

@a2 The company ran on promoting from within the ranks. Lots of entry-level frontline have worked their way up the chain, and they like to hire those like themselves. Maybe they don't all need MBAs, but the ones that don't have the pedigree should hire those that do to provide firepower.

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Post ID: @bs+1kxttxkev

@a7 They labeled it a "d-mb" pipe which was a mistake. They should've concentrated on being the "huge" pipe. But they failed to see that growth in size was enough. Ivan warned them (he called only one of his mergers/acquisitions a success) but they didn't listen.

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Post ID: @aj+1kxttxkev

Being a legacy Bell Atlantic employee the best merger on execution was Bell Atlantic& NYNEX, Then GTE and birth of Verizon. since... every aqusition was less and less efficent.. including MCI Enterprise integration... disastters all followed.. Redbox when 5 yr plan was on demand, AOL, Yahoo, etc etc.

The single greatest fault was theVz BOD to continue to fund these " science type experiments" with zero returns and only accountability was put on employees while Vz C Level played corporate strategy like a monopoly game.

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Post ID: @ac+1kxttxkev

Agree with All comments. My add.. failed Board Accountability!

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Post ID: @aa+1kxttxkev

Pretty solid summary. You alluded to part of it, but VZ has been master class on how to get no return on invested capital.

A laundry list of executive pet projects and an identity crisis with zero accountability.

We are the pipe, period. We are not "an and company", a media company, a content company or a tech company, etc etc.

Our leaders were inept failures and YOU pay the price.

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Post ID: @a7+1kxttxkev

@OP I agree with a lot of your analysis. Ivan Seidenberg’s life and career is both more complicated and more interesting than is usually depicted on this board.

“For Seidenberg, though, it hasn’t been an easy or conventional career ascent. His first stint with New York Telephone, assisting the cable splicers, was cut short when he went into the Army and served as an infantry sergeant in Vietnam; he returned in 1968 a decorated veteran, wounded at Khe Sahn.

Back in New York, he returned to college; after years of night school courses, he earned a bachelor’s degree in mathematics from City University of New York in 1972 and an MBA from Pace University in 1980.

He also went on to a succession of operations, engineering and management jobs with New York Telephone, AT&T; and Nynex.“

https://www.latimes.com/archives/la-xpm-1996-04-22-fi-61448-story.html

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Post ID: @a6+1kxttxkev

I am a firm believer that anyone above an SD needs to have an MBA. Too many of these so-called leaders like Lane and Lyons and others were promoted based on playing the game and do not even have an associates degree. How can you expect leaders to run a business when people like them wound not even be hired at a basic entry level corporate job due to lack of education. Yet Verizon puts them I charge of tens of millions of dollars. Then they wonder why business units fail and budgets are blown. I’m not saying everyone needs an MBA, but if you are assigned to run. A business you should be studied in previous failures so you don’t make the same mistakes.

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Post ID: @a2+1kxttxkev

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