“You can’t shrink your way to greatness”
- Seth Godin
Dan, you have highly competent employees, functionally adequate systems / processes / tools, a strong band, and multiple engagement points with most customers. Try reimagining the customer experience and lifting walletshare capture through the assets you have. Reducing your human capital now is just the junkie’s next fix but cannot, logically, achieve increased shareholder value. you know it, we know it.