https://jalopnik.com/jim-farleys-still-in-the-middle-of-a-tantrum-1850079071
4 replies (most recent on top)
Another gem
http://www.autoextremist.com/current/2023/2/5/a-giant-blue-oval-of-not-good.html
The comments in that article are priceless
Here is one
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I promise you, you’re not missing out on anything… not a God**** thing. Ford quality control is out of control… and my firsthand experience bears that out. I scoured the earth for a Mav hybrid last January, found one, pinched myself, and owned it for 4 days before it started to try to self-immolate.
Ford tried to fix it, and tried again… and again… but couldn’t, and basically told me to roll the dice. The field service technician they sent to me from hundreds of miles away said he wouldn’t drive it at all… the service manager agreed. But Ford corporate said a TSB would fix it down the road (up to a year later), and it was ok to drive until then and refused to do any further diagnosis.
Maybe I’m a wu-s for not being ok with a flaming molten orange overheating catalytic converter melting the engine bay at random times while filling the cabin full of unburnt fuel fumes and the stench of burning plastic.
They even had the audacity to try to charge me a dealership convenience price (like six friggin bucks a gallon) to a put few gallons of gas in the car after they burned them up driving and diagnosing the car. My Ford app showed me they ran the car down to “E”… practically all the way to the bottom of the tank.
Ford corporate customer service couldn’t give a sh-t about any of it. Not the melting plastic, the molten catalytic, the lack of a loaner car, the contradicting instructions from their mechanics and Dearborn…
Not a sh-t.
After 30 days of my brand new “car” sitting in the service lot, I decided to sell it to Carvana instead of lemon-lawing it. Ford corporate made it very difficult and unappealing to go that route. Sorry to have passed it off on the next owner, but my life didn’t permit me keeping $28k locked up in a legal battle with a corporate beast. Ford had the software fix before I sold it, but they refused to do a damage assessment based on what had already happened. Full denial. The service departments were only instructed to provide a fix for other Mav owners IF a customer complained. Of course by then the Maverick could be a smoldering cinder. That was the last straw.
Im sorry if I’m a bad person for not lemon-lawing it. I’m not proud. It was just a terrible situation (first-world problem-wise). I couldn’t drive it, and they refused to say there was officially anything wrong with it. Total sh*tshow.
Since then the Mav, as a model, has suffered a series of serious recalls and TSBs, most of which involve engine fire risks. I have personally owned 3 Fords; my family in total closer to 7 or 8. Based on the insulting treatment I received, and the fact that my truck was bricked for a month after buying it (and about that loaner car— no offer of a loaner, even after asking the dealership and corporate), I would never buy a Ford product again, new or used… ever. EVER. And it breaks my heart, bc I’d love a Bronco down the road, or any number of used Fords that I still fawn over. Or a Mach-E or a smaller electric truck when it arrives. Or even the Maverick XL hybrid I sought out for months and drove for less than a week.
I’ve always been a Ford guy, going back to my Matchbox car days and Bigfoot. Seriously, I felt wounded… and I’m still angry. Eff Ford. Buy something else. I know there’s nothing like the Maverick on the market, but I’d steer clear of it. They lost this lifelong Ford guy and his family’s business for life.
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I've seen a lot of CEO's during my time at Ford, but living through Farley's Reign of Te---r has been the worst.
Laying off people (and moving their jobs to threshold countries) must be justified somehow