Social Media? Messaging...gone in US why?

Social Media Department in US gone!!! Why?
They got rid of your HIGH paying social media department for a reason! Just in case you haven't figured it out....Most of you had lots of tenure and made too much money for the job you were doing for VZ and most of you, were always complaining about the smallest things! You did bare minimum at your job. Very few employees in that department appreciated the jobs they had! Cheers to those few individuals, they know who they are. The hard working employees that followed guidelines, appreciated opportunities, development, and growth.
Every PULSE survey the Social Media or Messaging department had, always expressed how disgusted they were, always making unwarranted nasty comments, and based on the feedback, I have news for you!
They heard you all! You demonstrated your hate through comments, and pulse numbers for years!!!
Where did you think that would lead??? It's cheaper to give the entire department to Mexico where employees would appreciate their jobs. It does not take a genius to do the jobs, you all barely did correctly.
All of your constant complaints were d-mb founded..
...Ops teams, HR, Sr Managers Directors, VPs. would be all up in arms putting slides together after every meeting where the smallest negative comment was made from an employee that did not even do their bare minimum..... just to prove to most of you, how much work was being done behind the scenes and course correct cr-p that your leadership couldn't even fix. ( your attitude) and Guess what? That also cost the company more money.
Verizon is better off without most of you. I am sorry to break the news in this manner!
Just remember this when you work some where else! Be more thankful. You got paid big bucks! Your feedback in the end was heard! Give constructive feedback. If you are not trying to be part of the solution, don't get yourself in it. There are ways to give feedback. Your department consistently was the most dissatisfied department in VZW for no reason! The most spoiled in comparison to CS or Tech . All you had to do, was answer posts, and be part of a solution vs. being a complainer. You all rarely had to speak to a customer you just needed to write like you cared in answering posts.
The good news! You will be Thankful now that you no longer have your job and when you get a new one, who won't even care to answer to your concern with any true feeling of concern, you will remember and regret having a nasty attitude with the smallest changes your jobs required such as " being nicer to customers" or using your resources to accurately answer your customers.

Sorry for those hard working ones. You know who you are...very few...but we know who you are

Comment! It's anonymous!

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Social media never solved the bottom line. It just shut it down or kept it going. Never flexible, kept it going without customer focus. Just read! Go back to 2016, 2017...terrible and then, it turned "nicer" in 2018, 2019... customers want quick, small responses and fixes.

@5hzo+1lJVRafG Blah blah blah. Answer the question. How were Social Media reps spoiled? If you were in the department you should be able to answer. The ones that left for other department were those that could not the job or were being micro managed.

@5hzo+1lJVRafG
I was a rep, worked overtime, whenever they rarely offered it. Completed many, many full days as a zsocisl Media rep, chat rep , CS rep and sales before that. I would of never wanted to be in charge of that team! For the same reason you say, bunch of excuses, system issues, comparisons to all other SM and Sup teams and centers. I had the pleasure to help with QA and Ops, and thats how I know, what I am sharing! and Sups talk too...and Ops folks do as well lol. It doesn't matter who I am or what I did or didn't do. It doesn't change my experience and what I know. Just like it doesn't matter who you are to me either. I got out on time from that department, promoted to a different organization and I am happy. Sorry, I am not out of a job just yet!

Okay boomer.

@2axx+1lJVRafG Please enlighten us on how social media reps were spoiled. What exceptions? If you are not going to provide facts move on. Making up stories is sad and pathetic.

@OP+1lJVRafG Sounds like you were in charge of Social Media. Did you ever sit and do a Social Media reps job for a full day? Doubt it. How does it feel to have lost your job and not be offered a position? Internal reps had to clean up the lies, broken promises and everything else the resourced reps did. Bare minimum work we did? Lol. What did you do but made up excuses. Person in charge telling us that if we did not like our job to look elsewhere.
Go look at the Facebook Social Media page. Now every response asks for a Private Message. How is it going now?
Fact: U.S. customers do not want to be supported by people in other countries.
The Pulse surveys were a joke. The company asked questions and we all answered them honestly. There was no OT offered, scheduling was based on tenure do those of us that were newer to the company got Scre*ed.

Stock price tanking
No more b3
Sh-t schedules
No OT
The only thought put into the PA every year was if enough ppl reached the target, they would simply raise it

The majority of our PA was basically proprietary sprinklr stats
Sprinklr is also sh-t

The person saying you can manage Verizon’s social media traffic with 20 hours a week clearly never worked in the department. You’re a clown and what’s “insane” is passing judgment on something you know nothing about.

SPC reps or AFNI were never better either. They all pass the buck and changed their statuses to avoid work. EVERY single VCG Department has its lazy reps and bad apples. Cr-p shifts and no B3 ranking. Cost savings or not, Verizon has lost its way with employees and favors quantity over quality. Hans you’re doing great, keep running that stock into the ground!

Congrats to the 2 leading reps that were able to secure a job at the Rolling Meadows center Finance and started this past Monday!

Well said by everyone! All of this is true. I remember our first AD leaving her role, and expecting more from us when she left to be Director but, not while she was in charge of us. She knew us and had to have known how we would react, she saw it in every meeting, putting all leaders and reps on the edge, just to measure our performance more like other departments while Social content is a different type of interaction but that's all over! On another note, Ops is saving company money! Thats very true and Yes, eventually those jobs may come back, but it won't be us tenured folk who cost the company too much money.
Let's enjoy our severance pay.
Move to the next chapter.

Lol so they were let go because they complained? Lmao great job, sure Mexico will take it then when they fu-k up hard you’ll move it back to the US. Meeting metrics doesn’t mean sh-t. I was able to get good metrics while doing nothing. In fact I still do. This company always focuses on metrics you can cheese and whoever figures it out first gets the money.

@2dui+1lJVRafG The “dirty laundry” can be “washed” by an internal group of 2-3 people, still saving the company millions/year.

Expect this pattern to continue in Care …

AFNI may have beat the metric but, they were terrible. The dirty laundry was picked up internally. Ops should know that! Oh wait... all of their Ops were new internally promoted folks that knew nothing about operations for social or messaging. Sad but true, lack of good leadership and support.
AFNI was never better. El Paso was..for sure .lol

It had nothing to do with poor leadership, that group was so spoiled in comparison to all other departments in the same building and there were more employee exceptions there, than any other group. Their first Senior was not aligned with the center, which made it more difficult for leaders ( sups and sr managers alike) coming from other departments to feel like they were fair and consistent as most of the other departments. But regardless, all that just fed everyone's ego to not care and complain. It is true, we discussed and planned our PULSE and Meetings feedback that we would want to give.... It worked, even when she moved to being the Director! until she no longer could oversee us! Now, we are gone!

AFNI beat them in every metric. They were ruined by poor leadership over the past several years.

So true! Reps would share the non sense they would put down for feedback and laugh. Always, counted on a reactions and meetings to follow up so we wouldn't work. Wow. Im impressed.
For that person about double posting, looks like one had misspelled words, probably accidentally posted it. The recent one looks correct. Triggered or not, its so true!

This must really trigger you since you posted it twice.

Im not reading all that but agree completely. One person should be able to handle all Verizon social media in like 20 hours a week tops, the fact that they needed an entire team to do it is insane to me.

Thread regarding Verizon Communications Inc. layoffs

Social Media? Messaging...gone in US why?

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