Mandatory in person meeting for employees on cor retail under 100% attainment first qt and monthly it makes no sense when you are taking them of sales floor. It wont fix the problem problem is the slammers that are that unethically pushing these numbers. Customer aren’t even walking in to the stores. Just close the slow stores. And stop stretching goals that makes no sense.
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So true. I'm an AR and get the same stuff from our ARSM. "You're not where the market average is for protection and UP". Then you look in CSP and the top 2 calls to 611 are to cancel up and protection. They just insult your intelligence on a daily basis.
So true about COR store employees adding things to your account. After too many bad experiences I ordered the latest iPhone (unlocked) on Apple's website and chose to wait instead of purchasing in store where they were in stock. It takes hours to get the billing right when calling the EE center for discount provisioning. Two months ago I switched to T Mobile and significantly lowered my bill even after the EE discount. My experience so far has been identical to when I was on T's network.
Even employees are afraid to call or support or go to store because there’s a high probability something will be added to your account that you didn’t approve. Too much pressure on sales.
They do they just dont want to upgrade. But lately upgrades are part of productivity lol
Phone stores never have any phones to sell….pointless!! Did everything online.
Gotta have an “in-person” meeting. The coaches are describing quasi-slamming practices that if put in writing could be used in a multi-million dollar lawsuit. Remember: If you greet the customer, ask them the reason for their visit, verify the account with ID, you can go to the back room for a mid-transaction huddle and hide back there until they leave and add 2 lines with protection and next up (and then just disconnect on the first day of the following month).
You misunderstood the purpose of the meeting l it is to make you officially aware there will be attempts to remove you.
Pointless to have union present.. They will scrutinize all your transactions and document the ones that seem like you aren't exhibiting the behaviors.
Ha. If you see 6 vehicles in front of a AT&T store 5 of them are employees. Only good thing is the Verizon stores are in the same boat.
They cant put you on PIP as per union they coach you on behaviors not numbers
Can they force you on a PIP call if you are meeting the quota? Better contact your union steward!
Why are u have a meeting about numbers? Need to have Union Steward present for sure!