Any plans to reduce or eliminate call work?
I know it gives me a job but I also feel like there could be a better way to communicate with customers. We are also human beings so we can only do so much, so fast. If it’s about the most communication, I believe automation would be more helpful.
A lot of customers are confused why we are calling and why they can’t just interact with the provider’s office or don’t know we are involved at all (either wasn’t told by provider or forgot).
Just wondering if there is any talk of changing this format or reducing calls to customer because I feel it’s really unnecessary and not the best model.