Verizon is planning layoffs as its customer service team moves overseas to save money. The nation's largest wireless provider, Verizon, alerted more than 6,000 of its customer service reps on Wednesday letting them know that due to "restructuring" and "streamlining" measures many of these reps are going to be let go. According to The Verge, a prerecorded message that employees received said that more information would be announced tomorrow, May 25th. The employees involved are being given the option of receiving a severance offer reportedly amounting to two weeks of pay for each year of tenure. In some cases, those affected will be allowed to move on to a new job, or as Verizon puts it, "transition to the next stage of your career journey." An internal Verizon document obtained by The Verge shows that these new jobs deal with customer experience, loyalty, and technology positions. Affected workers have until June 7th to decide between selecting severance or a new position.
Why move customer service and after-sales assistance overseas? Because it is probably much cheaper for Verizon to pay for a third-party company to handle these calls. And the carrier isn't exactly announcing positive results after losing 127,000 postpaid net new phone subscribers during the first quarter. AT&T added 428,000 net new postpaid phone subscribers during the same time period while T-Mobile added 538,000 net new postpaid phone subscribers during its first quarter.