Maybe the secret is not cutting cost but cutting customer frustration.
https://www.fiercewireless.com/wireless/editors-corner-i-dont-think-verizon-should-cut-customer-service
2 replies (most recent on top)
My fave development has been the increased fraud calls from South Africa.
Non-Americans don't put much into customer service as evidenced by a lack of tipping. They really don't care about your service. This is partly why there should be no foreigners running this company as they really have no sense of their market. People need to start writing to their Congress people about the company becoming a national security threat - which it has become.