As a Sr Director at a long time customer of Cisco, we have made the decision to move away from all Cisco products. It will take 4-5 years but our executives no longer believes Cisco is a thought leader in technology. We want a strategic technology vendor that focuses on technology and not advocating for political causes on either side of the aisle. Our Cisco account teams are no longer trusted advisors due to their strong beliefs they continue to communicate that has nothing to do with our business and technology needs. Your competitors are focused on technology and are respectful even if we have different views. We just don’t discuss them. We focus on business.
19 replies (most recent on top)
@cfxk+1n4m6LB6 Customers won’t have a choice when it’s bundled with mandatory licenses.
Yes, Cisco TAC is a mess. It has been for years now. They keep telling us internally they are fixing it. It's a bunch of BS. I'm sick and tired of defending TAC to customers. I'm just shocked customers pay so much for it.
Cisco leadership is feeling why improve it if customers are still buying it. We will see more and more move away from it. Just shocking customers pay so much for a service that is so bad.
The company receives blank check government contracts. In return, the company needs > to employ a few Americans that don't expect stock to turn the lights on.
Based on the recent LR records and hiring records, This is no where near the fact
One metric I have noticed is that so many customers seem to dislike/hate Cisco. There are always some haters around, but it has gotten to a very high level lately. Selling to customers that prefer not to buy any Cisco.
I'll take phony posts for $100
"My company moved away from Cisco 19 days ago. We're not coming back."
For us it was 19 hours ago. Where does the time go? It seems like only yesterday.
LOL yeah post this on a layoff site where employees debate when they’re going to axed.
You should complete an NPS survey that no one responds to instead
Everyone is talking about moving away from Cisco and the person who asked "to what" is getting down voted which tells me the people here don't have experience managing the various lifecycles of running a large network.
The idea that Cisco and its resellers are only interested in talking about politics is also nuts and the poster who called that out has the greatest number of down votes which tells me people here haven't conducted actual business.
Cisco sucks. Many of its competitors suck worse which is why Cisco is still the 800lb gorilla in networking. Even Arista which seems to be the only dwarf to have strong growth has revenues that are less than 9% of Cisco's and that's after nearly 20 years.
The company receives blank check government contracts. In return, the company needs to employ a few Americans that don't expect stock to turn the lights on.
I was going to leave Cisco 19 months ago, but prefer to work 15 minute days and watch the executives talk about pronouns and pride. I think half the company are just riding this dead horse until it buckles from the dead weight.
and large gov entity so Cisco will feel it. Oh well. Shouldn't have gotten rid of institutional knowledge.
We too are moving away from Cisco but because of high cost and poor support. Too many of the qualified support people are gone and replaced with mo--ns.
@ams+1n4m6LB6 Agreed! Cr-p support is like No support.
I know when I make key procurement decisions I want to hurry up and post them on the layoff page for the prior supplier.
No need to sugar coat this, the yearly layoffs last 10+ yrs taken its toll. And folks esp in cutting edge tech, SMB, military/Feds are not *tupid. They been witnessing writing on the wall. Security and collaboration ships definitely sailed 2-3 years ago. And they are gone.
https://youtu.be/pRlYMp98qhk
Companies can't switch to Huawei. Where can they go? Arista or Juniper? Also Cisco culture shops
Yeah, keep thinking the post is BS.
Not original poster, but prior Cisco TAC, and now customer.
We are doing the same, moving on.
Cisco support model has turned into an outsourced model. Nauseating to open up most TAC cases these days, more nauseating that once stellar support is now garbage.
This post is BS - not that Cisco products don’t suck but a Sr director would never visit this site and gripe
tl;dr: as an Engineer 1 living in your parents basement you don't want to have to learn to deal with people not like yourself.