Treat them well or all is lost! Hoping execs understand this very soon!
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Things would run better if we could just get rid of customers. They are overrated,
I think the main issue here is not people with costumer-facing positions; it's the bank itself, and how they make decisions without fully understanding how they will affect branches and costumers. And then the only thing they have is talking points advising team members to tell costumers that we appreciate their business...
Odd, the name on my checks is Wells Fargo Bank.