I tell myself “No” because I have been in a position where I have been able to make decisions which benefit our customers.
But now - things are changing. We are being told to direct our business internally rather than externally in order to shore up profits for other LOB’s within the bank. Recent cost-cutting and efficiency changes dramatically disadvantage our customers in ways they will probably never be aware of. There are several technology weaknesses which force us to route business away from resources which provide a higher-quality result for our customers. (Our department goes out of their way to document that our customers are not being disadvantaged, but there are ways to manipulate the data.)
I have talked to my managers about these issues. They struggle with some of it too, but also say we all have to “Get on board, because this is the way the business is heading.” They have families to support just like I do.
This is all apart from working for a bank who routinely rips off their customers, either through outright greed or incompetence.
They say either you have integrity or you don’t. There is no such thing as partial integrity.
Where do you draw the line?