There are so many clowns in CX leadership positions, I'm worried they are going to need to get a bigger car.
17 replies (most recent on top)
@nsnb+1ncVpCAQ , agree that the CX CSE, CPM and CSS roles are superfluous, they are effectively doing what Account Managers and Advanced Services did...the Venn diagram of responsibilities for all these teams is just one big circle.
Get rid of CSE, CPM and CSS, The account teams and Advanced Services team can do it....and they actually generate and deliver business
Cx is an absolute joke
And more getting hand picked from SFDC by MM the Clown Operating Officer.
Nice idea, terrible execution, BUs did it better. Yes culture is too strong. Coworkers briefed to not say anything negative at all to VP or above, or risk getting shut out/managed out. Fear drives OneX not vision.
There's a reason why MM is not speaking at Impact for 2 years now. This year neither is TS. Thank deity for that.
The biggest clowns in CX are the useless PMs and managers, there are some truly talented people in CX but as soon as they realise how fu---d it is, they quit or move elsewhere internally. Biggest joke i've seen in my life if you ask me.
@2vdu Is that really in a company presentation, or made up? Sounds like some word salad our vice president would say. Wouldn't surprise me if its real.
@4hxp+1ncVpCAQ : "CX wouldn't get spun out. What value does it bring? Sales think it's worthless at this point. It's the biggest bloated bureaucracy in Cisco."
This. Attended a meeting today with no fewer than 12 CX staff presenting to 6 customer staff. Think about that and that didn't include anyone from MM's darling Customer Success because ... what is it they do now?
@2vdu+1ncVpCAQ ... that's some good Kool Aid you're drinking.
Someday Harvard Business Review will write an article on the “CX Transformation” and the destruction of the best service enterprise in the industry. MM will not be the hero.
CX, CX Centers/TAC, all the same, all low-level staff with no special skill, only experience at Cisco. It's just like a kindergarten or an elementary school. Very immature and childish. Not even a high school.
CX destroyed TAC. CX-Clowns.
CX wouldn't get spun out. What value does it bring? Sales think it's worthless at this point. It's the biggest bloated bureaucracy in Cisco. That CX structure has more back-office people now than we have customer-facing people. There is zero value in spinning out CX. What would they do? Oh, yeah, they can create PowerPoints and track what everyone else is doing.
Would anyone, even those that work in CX, invest in that? Even those that work in it know it's a joke. Even our customers think it's a joke. Cisco Services used to provide a ton of value. Then, CX was put in place and they hired an army of back-office support staff at the expense of Services.
The new buzz around ATL and SJ is that CX is getting spun out of the company.
CX Cloud is yesterdays news. We are selling Services EAs now.
Why does cx even exist? What happened to the hyped cx cloud which was supposed to be the golden arrow to all of Cisco revenue and licensing problems. So many DE and PE were working and arm twisting people to push this app and run on the leading cloud provider
In CX, we all sign up to become stewards of our conscious culture, where everyone feels accountable and empowered to be part of the conversation, and continuously Seek to Improve ourselves, our teams, our partners and our customers to be intersectional about linking our future together.
They are clowns for sure. But they are our clowns.
It's a job. Save your money and you might be able to retire at 65.
Good luck surviving the corporate world.