https://abc7news.com/bank-impostor-scam-wells-fargo-wire-transfer-fraud-scammer-pretends-to-be/13407340/
10 replies (most recent on top)
Wires are commercial services that consumers are using. they are governed by laws meant for commercial purposes and do NOT protect the consumer as much as other regs. Further, when you complete a wire, the form says to call a number to cancel it. Therefore, the customer only had 30 minutes to cancel per requirements and the branch wasn’t the proper place to turn. I say that to explain we may need better training on the receptionists to point them in that direction rather than just saying we are too booked. The bank isn’t liable for sending a customer’s money to where they themselves instructed us to send it. It isn’t our money. Try to understand our company has the right to be protected just as much as the customer.
I'm just saying, literally every scandal this company has ever had is the direct result of in-office work. It's the truth they like to pretend doesn't exist while they drone on about chats around the water cooler that never happen and the power of being spontaneously interrupted at 'your' desk.
These people were 'in office', correct? Alrighty then. FRTO.
No, we can’t get off the regulator’s radar because the media are bullies. This kind of thing could happen anywhere. Businesses try their best but this branch really couldn’t ask 5 other people to get out of line or miss their appointments they preset just because this lady’s issue may have seemed more important/urgent. Those other customer’s problems were urgent in their own eyes too.
I wonder how much public sentiment will actually feel for this lady though. We’ve all had scam attempts before, and some have fallen victim to something and most of us learn from that and develop better discernment for that going forward. Not many have lost 20k. But, when we HAVE gotten scammed, I generally don’t think our minds immediately go to “the bank needs to reimburse me”.
This got picked up by a major news outlet. It doesn’t matter if the woman was d-mb for giving her money away. WF should have made a good faith attempt to help her. I wouldn’t be surprised if we end up reimbursing her.
This is why we can’t get off the regulator’s radar.
So many booth licking Charlie’s here,
Because the customer wasn't smart and wasn't aware it was a scam until told so by someone at the bank.
I read the article the first time and still don't believe this is our fault. Yeah, the bank was absolutely wrong in turning the customer away as fraud was happening. That's on the bank but the customer initiated it and then went to the bank with the fraudster on the phone?
Why not hang up and instantly call customer service to stop it while walking to the branch as a backup? Instead, the customer kept the scammer on the phone (why?) and wasted time, which put them in a position to fail.
Yes, WF was wrong. No, it's not their fault that the customer couldn't stop the transfer.
**She pleaded with bank employees to stop those wire transfers -- fast. But to her shock, no one would help.
"'I'm sorry we're all busy. We're backed up with appointments back to back. You need to go to another branch, but we can't help you here,'" Booras said she was told.**
Maybe try reading the article before running to this shithole bank's defense every time.
Don't see how this is the bank's fault.
Wiring money to the bank's fraud department? Seriously?
What the article doesn't say is the scammer was probably a Wells Fargo employee in India doing a "side hustle".