AT&T’s CFO says using A.I. has saved ‘hundreds of millions of dollars’—and that was before ChatGPT
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He thought ai stood for atrocious irritation, which att is indeed successfully using to drive off very large numbers of their managers, thus saving big bucks.
Someone tell the CEO that voice response units do not count as AI.
Just trying to get ai buzzword out on the earnings call so the id--t investors will take the bait and buy.
This is all in call center headcount, where the use of "ai" chatbots has saved tremendous headcount in getting people assistance in handling their accounts online.
Interesting they can measure that and translate it to a dollar amount but when Corey Anthony was asked how to measure the success of RTO, he correctly answered it is not possible.
WOW, Amazing thatcwe akready have AI. LOL