Yeah, I’m one of them. Mouse on a wristwatch, Skype status to do not disturb for a mid day reprieve.
11 replies (most recent on top)
I know of dozens of mouse giggler users for years and years now. Nothing has ever happened…. So I call your bluff.
oh yeah don't be using mouse gigglers to keep your status active. We have software to detect that.
The bank monitors everything. Everything on your desktop to any data coming and leaving the bank. I don't recommend doing anything that's not work related on your bank device.
Re: invasion of privacy. The monitoring tech is very intrusive. So yeah, if you want to work in an environment where your entire day is being watched by totalitarian Big Brother, have at it. They have people that audit the calls and then sever your pay based on any "mistakes". We had minimal call monitoring for years before this new intrusive system was implemented. It's simply about controlling and surveilling employees so they have zero privacy and allows managers to use that data to punish, not coach. Like so many things here, employees are treated like cattle and have zero say so in how we operate.
Whatever they added has slowed our systems tremendously!
You have to watch what you say on MOC. There is a monitoring tool that flags certain words used and sends notification to your manager.
The screen capture thing is only in the call centers.
It’s not an invasion of privacy because you’ve been told in advance that you have no expectation of privacy while using their equipment.
Check out:
https://www.hcamag.com/us/specialization/hr-technology/interest-in-employee-tracking-software-surges/451342
Employee tracking and productivity estimating with AI software is the next big thing. Not just because it's supposed to make employees more productive, but because it will reduce management costs.
Managers will no longer need to spend as much time keeping each employee productive if the AI software does the productivity monitoring. This lets companies flatten management and load up managers with 12-20 employees each instead of 5-10. Call monitoring is so 1990s. The modern world is AI analysis of keystrokes, mouseclicks, task completions within the company's chosen task tracker, and so on.
I don't know exactly how it works but when I was there they replaced our phones one day without our knowledge and replaced with $3,000 Cisco desk phones. They had software that recorded all phone calls and a manager could then go back and listen to your calls at any time, even days later. The software apparently also caught your screen shots on your computer screen every time you picked up the phone. It was very creepy, intrusive, and a total invasion of privacy. Back in the day, a manager could listen in on a phone call but they would let you know in advance and you would hear a beep on the phone, and they only monitored 1-2 calls a month.
Just to be clear, I'm asking about company devices.