Anyone else have a leadership team that is complicating things? We spent so much time trying to simplify processes and the new managers in Case Resolution Ops are working to complicate every process they can. Is this typical in other LOB’s or am I unlucky?
7 replies (most recent on top)
its the same sht year after year, howsoever you want to call it, in the end it is still shT
The non doers will always make things harder for the doers.
I no team managers who get resistance and the scripted response from higher ups when trying to do what’s best for there teams. I think they try but often the answer is no. I’ll bet it’s hard to manage a team when it’s Lways the same answer. They only do the easy stuff from surveys and boast about how they listened. They don’t listen to the more money part or wfh part-the stuff that would make a difference and the stuff that would really make the bank a great place to work. Keep the desk drips.
I've worked in several LOBs and support areas around the bank. This is the culture.
They've had this Simplify Sh!t as formal program since at least 2001.
If they haven't fogured it out in 20+ years, they never will.
Band 5’s up enjoy making excuses when processes are changed to become unnecessarily complicated and ESAT complaints are ignored. You can’t post out because of “responsible growth” and with sabbatical and retirement on the horizon, leaving the bank is not an option. Everyone talks so either peers are not honest with each other or managers don’t really care about DR’s. Almost all of them did the job previously and seem to have forgotten that.
Upper management or?? Has anyone shared their dissatisfaction of the new complicated process?
There are so many managers masking their ineffectiveness by convoluting what should be clear & concise procedures
If it's not a direct metric you are held accountable for as a metric, skip the extra steps