I'd heard rumors of this happening in other lines of business, but it still shocked me a bit. We've been told that we're not replacing them directly, but any spots from layoffs or people leaving should be filled by our offshore teams. How are we supposed to do this? They also suggested to only give them the routine, well-documented processes, but what about everything else? Should I rearrange my team to shift all of that work away? Otherwise, the offshore partners we already have are definitely not a one to one replacement.
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I am also directly involved with the off-shoring activities and can tell you the talent base is proving to be very thin and while the bank will theoretically save money with this, that will be negated by increased risk across the bank at least ten-fold from where we are now.
I am directly involved with offshoring and can say with certainty (but can't provide any helpful info without outing myself) there are huge offshoring initiatives that will continue at least through 2024. US displacements will continue to come.
The people who are sharing their experiences with the India teams aren't racist for stating facts. The majority (not all, of course) of team members in India are not committed to the success of the team - they have a culture of moving up and moving roles. They will not try and think for themselves. You have to give them explicit, step-by-step instructions and if anything fails they are either incapable or unwilling to try and figure it out themselves. I'm not sure if that's also a culture thing or if that is generally what they are "trained" to do, but it has been this way for decades. That is not saying anything racist towards the Indian people - its simply just how it is.
Wells will once again realize the futility of pushing so much of its work offshore and the pendulum will eventually swing back to majority stateside working. But in the mean time, pull on your waders because its only going to get much, much worse.
Almost like this is by design.
I think all OR locations will dwindle away. SP, BC, the tower, and the call center down in Salem. Just a matter of time for all of them.
There’s this unwritten pressure to be cheerleaders for the India team. Remember that they are equal team members. But in my experience they are very low performers. I am new to an outsourced team so I am kind of shocked at how bad they are. They can’t do anything on their own, come back forgetting everything you went over and don’t take initiative. I get that it’s totally a money thing because the salaries are so much lower there but quality should count for something. So much hand holding with them. One US employee is worth three of them. And don’t flag me as being racist because I mean any US employee , including Indian Americans.
Anyone working in the Barnhart Center in Oregon, get your resume ready. We will all be out of a job by end of ‘24. Mark my words.
Post ID: @2pmw+1ppxoS89
What do you mean by limiting PTO in 2024? I’ve not heard of this, yet.
This is phase 1. We went through this ~5 years ago in WIM Ops
Has anyone ever, and I mean ever, worked with an offshore person here that was even remotely competent at their job? I haven't. I've met grade school age children that I would have to hand hold less to do the simplest tasks correctly. I haven't even met one that can run code that already works without 3 hours of phone calls walking them through every single button push. They also don't seem to understand any sort of etiquette and will IM...IM again if you don't immediately respond...then email...then call without asking first and demand you speak with them immediately over the smallest question bc they cannot do anything on their own.
In mortgage during training session I asked about our closers being located in India. What if the closer has to communicate with title.... well they would be able to communicate via email. Ok great but what if a call speaking to someone needs to be made. Well we will get back to you on that we will take that away with us and ask. Completely skirted the issue. Hot flippin mess mortgage is
When is the next large WF layoff?
in many groups these days this is par for the course. If someone leaves a groups and you are even able to get approval to backfill, the default is to backfill with India. One has to make a pretty big case as to why it should be backfilled domestically. It happens, but usually for higher level positions.
60/40 is nothing more than a milestone along the way. You're dreaming if you think it's going to stay there. Once mortgage and retail are gone, and it's coming, think more like 80/20 or 90/10. It won't be roses in I&P either, ironically. Automation and contractors are even cheaper and more disposable than I&P people so eventually they will be hammer with layoffs too.
I have seen this with my own role. I left for greener pastures about a year ago, and I occasionally get postings for my old position at Wells and they're always based in india. The position is pretty specific and one grade down and I have not seen any postings with similar specifics in the U.S.
it's funny that some here don't believe this is happening. my manager was explicitly told the same thing: no onshore hiring for the foreseeable future, offshore backfills only.
While not fake news this is certainly fearmongering to post it like this. 60/40 US/I&P split is the goal. Definitely not the 0%/100% trash that gets slung around.
- Churros
I've heard there's a big re-org effective 2024....middle mgr reporting structure changing so that runs downhill..... so many jobs have already been offshored. It takes a lot of patience communicating.
@ifg+1ppxoS89 lol didn't they do the same thing to the validation teams a while back? I think this is happening all across the bank
If you don’t know what to do, surprises ehwy didn’t replace you. Asking for advice on a cr-ppy board? Lol offshore yourself for our sake.
Fake news hidden beneath are undertones of racism.
I'd over-communicate your concerns to your management just to have a paper trail for "I told you so" because I think you're mostly screwed. Either get everyone to do more work to fill in the gaps from people leaving or try to shift more work onto offshore new hires and have any of their failures reflect badly on you.