Major cuts in sales and CX services for service provider business as sales have slowed drastically with impending economy down turn. Specially true for AT&T and Dish business, cuts at Director level and sales folks are let go this round. Expected reduction 40% in business, more trim next quarter. There is no excess inventory as Chucky is claiming.
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Cisco SP is in trouble because SP's are in trouble. The "network" is no longer differentiated intellectual property between service providers.
There are still major differences in MTTF and MTTR. I'm dual homed and one has an MTTF between hours and days and an MTTR under ten minutes. The other has a MTTF of years and an MTTR of a week. By bidding the two against each other I always get the discount fees which together is less than one at full fare.
Wait what? You mean Segment Routing didn't save Cisco SP? huh, who would have thunk that.
bad ideas are bad ideas
Cisco SP is in trouble because SP's are in trouble. The "network" is no longer differentiated intellectual property between service providers. The value has shifted into the cloud - where data can be stored, transformed, analyzed and value extracted from -- in addition to moved around. SP's now just all sell the same thing, which is last mile access to the nearest Direct Connect port. In that environment, it's a race to the bottom for the SP/telcos, and "good enough" systems based on merchant si and simpler software environments fit the bill.
Cisco SP is in trouble because SP's are in trouble. The "network" is no longer differentiated intellectual property between service providers. The value has shifted into the cloud - where data can be stored, transformed, analyzed and value extracted from -- in addition to moved around. SP's now just all sell the same thing, which is last mile access to the nearest Direct Connect port. In that environment, it's a race to the bottom for the SP/telcos, and "good enough" systems based on merchant si and simpler software environments fit the bill.
CX needs to look deeply into how many services are being sold for each product sold.
Spoiler alert - the numbers are dismal. We need to focus heavily on developing high quality services to enhance the experience of the customers using our hard to understand product lines.
Yes, SP sales hit hard, around twenty six percent were released. Cx delivery is overrated and overpriced but MM refuses to adress. Lots of kingdom building and lack of diversity like in neeraj team. If there are real cisco employees on this site have a look in the directory and you will see. Cx is a mess indeed.
The poor product quality and degradation in support has crushed Cisco's network business. Complex and unsupportable licensing was icing on the cake for so many customers. It seems crazy to think Cisco will no longer be the leader in networking in such a short time, but its happening.
In typical Cisco fashion, Cisco ignored their largest customer because they didn't believe that ATT had other options.
I remember over a decade ago the Directors were super excited when AT&T came to speak. They'd tell us they were must attend presentations because AT&T knew what they were talking about. AT&T would look at the front row and disparage senior management telling them their software development was completely mismanaged and you can't test your way to quality. They gave many sane suggestions which went in one ear and out the other of everyone who didn't already know them. Ah, the good old days!
Cisco was once renowned for high quality and support standards.
Cisco's software has been failing after extensive customer testing once first fielded for 30 years. "High quality" was never in the cards. They've botched an assortment of standards both in definition and implementation and in many cases Cisco's products explicitly don't support interoperability with other vendor's implementations of formal standards.
“ATT told Cisco years ago that they were going to move away from Cisco gear in their network if there weren't major changes/improvements to Cisco's products.
In typical Cisco fashion, Cisco ignored their largest customer because they didn't believe that ATT had other options.“
Same prob in Ent, Fin and Comm. Cisco was once renowned for high quality and support standards. Both circling the drain in recent times and customers threatening to leave. No one listens when we report this to management and they shoot the messenger.
ATT told Cisco years ago that they were going to move away from Cisco gear in their network if there weren't major changes/improvements to Cisco's products.
In typical Cisco fashion, Cisco ignored their largest customer because they didn't believe that ATT had other options.
Arrogance can definitely ki-l a previously good business.
SP business is always like whom you know and is run like mafia. Talk too much and you get the treatment.