Now that whoever created those useless roles is gone, you should question your future if your title is: Customer Success Specialist, Customer Success Executive, Customer Success Manager, bla bla bla
2 replies (most recent on top)
I have two Collab CSM’s who are absolutely fantastic and greatly respected and appreciated by my customers. Maybe you should learn how to sell software
You're probably an old school salesman who doesn't pay attention to professional services or your clients' priorities, right? Oh dear friend, I was going to talk to you about innovation, AI... but first I must tell you that selling boxes, taking your commission and running away is no longer fashionable... innovation is also sales growth securing the future = recurring business. That's is modern selling, healthy business and that's is Customer Success as well.