AT&T was just rated #16 in Best Corporate Culture! I saw it on Insider. We have it good guys!
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The company has resources in place to address outages. I'm sure a tiger team has been assembled in Big D, the escalation has gone "to the most senior level," and they'll figure it out.
But part of the reason this happened was there are *other employees busy managing code to tabulate badge swipes, emailing their manager about whether or not they can count the holiday as a "hybrid" day, scanning VPN logs to see who's sitting where they should be (because Lord knows you can't determine that by looking at the actual work, unless it's a face-to-face retail employee).
In the company's zero-sum game to cut costs, every employee working RTO compliance is one fewer working network engineering and monitoring.
We're "living the designation." How much more collaborative and productive can you be?
What part of “Serve Customers First” led to the layoff of hundreds of network managers that monitor outage dashboards? What part of “Move Faster” is not being implemented in restoring Chicago? What part of “Act Boldly” tempted VP to move workforce to India teams who are soundly asleep when the culture hits the fan. What part of “Win as One” got translated to mean - only keep ONE team member to do everything and lay off the rest!!!
LOL!