$5.00 credit.
So, the communication with the customers have been necessary and good in the wake of the big outage. Mea Culpa. We sc--wed up, we're sorry, we need to do better. Had to be done.
The decision to credit $5 is actually making most customers angrier than the outage did.
Should have just left it at the apology.
$5 is more of a slap in the face than it is a sign of goodwill.
$5 credit should be known as the $5 STANK credit. Another accomplishment to justify taking million$$$$$$$ to F/U a major corporation . Bidenesque
Cable companies give credit for a lost day, which for my four lines (still on hardware payment promotions, otherwise I'd have been GONE) would be about $30, not $5.
The whole month would be an excessive penalty for a one-off, half-day outage.
They should credit all mobility customers with one free month and recover the revenue loss to the company by having the officers donate their compensation until the company is made whole.
Bro, if T doesn't charge all of its Mobility customers for just one month of service, it will likely instantly collapse. With that said, I don't think they had to compensate anyone with anything at all. Maybe only the most pain in the butt ones that call and complain, which would have been a single digit percentage, but instead, yeah, just like OP said, they only made people angrier by doing what they did.
There are too many panhandlers in this country
$5 per account? Got 4 phones on mine & they were all down. What about $20? If not, which is likely, there a number of MVOs out there that use other carrier networks that are begging for my business @ $20/month. Seee ya!
"They should credit all mobility customers with one free month"....
Good idea. 1/2 day outage give a full months credit. If the average monthly rate is $35 (wild guess) that would be about $9 billion in credits. Makes sense.
They should credit all mobility customers with one free month and recover the revenue loss to the company by having the officers donate their compensation until the company is made whole.
Customers should be satisfied with the $5 credit. Pull out your bill and do the math on how much 12 hours of service costs.
It's just strategy.
Something leadership has demonstrated again and again is not a key strength of theirs.
The whole handling of the customer response needs and independent review. Missed steps all the way. This is what you get when you have a complacent leadership team.