It finally happened. John Stankey spent years destroying moral by taking away benefits and laying people off every year.
Then he enacted the Return to Office mandate and went about it in the most hateful way possible, pi----g off every employee in the company.
Some management chains have worked hard to minimize the affect on their workforce, while others have followed Stankey's lead and pi---d on those under them with abandon.
The stress and demoralization combined with the excessive work load due to poor management and under-staffing must lead to eventual failure.
The company has been rotting from within for some time and the RTO mandate accelerated it massively.
We all know that the "procedures" that were not followed are junk, and always have been. What keeps this company running are skilled people who genuinely care about the work they do. As soon as employees lose the moral to care or become too stressed to pay close attention to their work, it will all crumble.
It won't get better until the cause of the problem is removed, it will only continue to get worse.
8 replies (most recent on top)
I took the early retirement package back in December 2018. Glad I did. Spent most of career in Piscataway, Morristown, Bridge water NJ. Started out at the old AT&T headquarters 195 Broadway before the big breakup 1/1/1984. All the micromanaging, the quotas and the weak labor union CWA Telecommunications Workers of America. Our office had submitted many grievances over the years!
“ Someone is going to get fired.”
Did you forget who you work for. It the person that broke it, fixed it, then that person is the hero. Accolades, bonuses, adds boys.
idjot below this, yes outages happen, but not at this massive scale. Usually when outages happen in a network, we try to minimize the impact, eg, before the outage we try to forward the site traffic, do it during at night less traffic impact, and we ready our generators to sustain the site. There are tons of planning before an ACTUAL service impacting work is done. Usually outages shouldn't be FELT by the customer. So yes, what happened here is a MASSIVE failure. Someone is going to get fired.
Nothing makes me happier than to see stankey and his kool aide drinking minions have bad press and outages. After RTO there are thousands of people who have left att and just relish in all of the bad publicity. No one realizes how toxic that place is until you leave.
Why'd he send out that email with a generic reason for the outage? Shouldn't he be giving us details so it won't happen again? Sure would like to know if it was internal employees or contractors.
When you lay off/surpliss/force relo to downsize you cut the head off. You now the tenured folks who hold the knowledge when these things happen. Or the knowledge to prevent it in the first place. Enjoy the younger pool of people l; you no longer have the flow that has held the company together.
It's "morale"
You’re right. I can not deal with the constant stress and micromanaging. They want tms to “manage people out the business” while we are being managed out ourselves. Every day anymore is so stressful and depressing. These employee surveys will be real eye opening this year…I can’t help but wonder if we will even get one at this point.