Splunk and AI has taken over Cisco CX delivery, and many CX managers would soon be obsolete and get cut. Q4 earning day is on target for next rounds of job cuts. Both GES and SP is on target to cut headcount and could see huge cuts.
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CX is a big flop for Cisco after spending $$$$$$$
Still Cisco can save money by firing the CX engineering directors and mangers that do not have any work to do. Why ELT/HR is not looking into
splunk people su-k at networking, Cisco helped develop their product over the last few years with help from a crooked SDL and his cronies - half still here, all should be fired immediately. Remotely thinking splunk is going to save csco is nuts. I would be worried if I were on the fso, appd, or network management teams but splunk is as bad or competent as the centers when it comes to technical and networking capabilities. Remember that when services manages to tank even further. Are they 3com or dec yet? No, but chucky boy and splunk will get it there in the next 5 years tops.
Full swing customer Experience PA/PE nominations in Americas
You are spot on.. Harry is a DEI hire and does he really does not have any intellect to offer. He is threatened by folks smarter than him. A smile will get you a cup of coffee but not respect from smart customers and employees! The internal focus of CX is removing them more away from growth that can drive new programs with clients. The market is red hot in AI discussions and where is CX Americas team in driving any conversation at infrastructure, Security, etc. at all? The days of DNAC and leagcy platforms such as ACI are over. All new announcements are all future and will take time to be sellable and only then adoption cycle can commence.
GES team is bloated with so many stacked VPs that many are surprised that it is allowed. What is Jason M's role to show any value? CX SP team is definitely in trouble. Outside of some webscalers and key accounts, there is no growth. Where is the focus on all the AI data center buildout occurring in market? Silence!
How many execs in CX are really involved in meeting with customers regarding programs and getting their hands dirty? Going to dinner with customers and shaking hands does not count! In contrast, if you look at Jayshree from Arista, NIkesh from Palo Alto, Michael Dell from DELL, etc. and key leaders driving their Sales and Services teams. They are heavily engaged with customer projects and even onsite to drive success. They are more hands-on versus sitting on Webex meetings most of the week. That is the reason why growth stocks will be different from Cisco, while Cisco is losing market share in its core area of NETWORKING.
Market is changing now and customers have choices. The technical people are CX's biggest asset and it is a shame seeing departure of such strong technical talent. Either CX cannot keep them or they are forced to layoff smart folks because they are threatened that they will affect their personal executive agendas.
Let's hope CX goes back to customer focus and removes most of the execs there who are collecting a paycheck sitting on Webex and customer dinners. Flatten the orgs dramatically and most VPs will be gone and several SVPs replaced with customer focus and technical vision.
Harry C is a DEI appointee, given so much power but no real results or directions. Number of Jason’s as VP in GES need to go. Same true in SP with no real growth, managers and directors earning fat salary and creating toxic teams as hunger games to let ICs fight it out. Low morale everywhere in CX.
Agree 100%. The multitude of VPs managing small pieces of the same business and VP stacking has resulted in stagnation. They cant get over themselves or out of the way to create a thriving organization targeted at customers and revenue growth. Only healthy orgs evolve and grow. You can’t beat people to a pulp, ignore issues and act like Royalty and expect good results.
Lol how many times is GES gonna get gutted? It’s been twice in the last year no wonder sales morale is low
CX needs to create revenue streams and utilize their management to do so. Always being a cost to the business, means you never get funding. CX needs to be an asset that is generating service revenue, renewals, and out-of-the-box ideas for great customer sentiment. (Like bettter demos and events, manking the CXC/EBC events great, or proactive outreach to our customer base for new product lines they might like to try - research and execution).
CX Delivery is in trouble and i agree that the VPs will sacrifice their talent for their own benefit. Harry C is running CX Americas is a joke and knows nothing about technology or running a large Services org. A smile will only get you so far but will not help him compete against other credible vendors in the market. Liz needs to cancel him in the ne t round of layoffs. Cisco is losing big time in AI race. Arista is dominating the Ethernet market.
SP market is soft and Cisco CX better hope the webscalers keep giving them some business. GES is toast and the CX VP running the segment should be replaced. Cis o has to realize the VP and SVP stacking in the org has so many negative implications.
Is this just the managers or the individual contributor project managers under these delivery teams?
Again fingers crossed that the nim wits pretending to be VP’s get eliminated too. Their cowardice and lack of vision have contributed greatly to the current mess. Recently, I have heard of many people being put under duress for sudden performance issues. Be careful out there they will sacrifice anyone to save their own hides.