I am new to the comapny and work for the iHX saleing phones in houses. My boss says to go to customer houses with orders for phones in the mail already andgit them to cancel and sign them up again with new phones now. Problem is it steal sale from someone else. In training thay told us not to do that and I even have emails from the home office thay sent us saying we can't but my boss said thay have to say that but know we do it and it is better for the customer to get phone now and not wait. I feel like this is wrong and asked my boss's boss when she visited and she said to follow what my boss said and just ignored me. I am ready to quit over this I refuse to steal and lie. My dispatch person even searches for those houses and sends us there. I looked up HR and says you can report it but will thay just put bulls eye on me?
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Snitch a-s
You can call Asset Protection at (800) 807-4205 to report it anonymously.
just make sure you put the leads in salesforce
Everyone does it to make their numbers and rarely ever are caught.
100% make a report to Asset Protection. You can also file a report for COBC violations. They'll investigate not only this, but everything the manager has done.
All communications with your manager where it is suspicious need to be documented. Every call and text. If she makes a suspicious request, send her an email requesting clarification.
I called an item into the ethics hotline once. Their reply was “what do you expect us to do about it?” Unreal.
You are being too strict and reading too much in to things. If the customer wants a phone today instead of waiting that is their choice and it is not wrong if you cancel an order you just can't cancel an already activated line. Our team actually looks for these in the system every morning and we get those loaded on us early in the morning. It helps customer satisfaction and is an easy sale. Usually these are online orders anyway so you aren't "stealing" from anyone and if it a person it is usually third party agents and they get paid no matter what anyway. Besides it is not your fault if they can't get the phone to the customer faster. Put notes in OPUS after activating that says customer insisted on a phone now instead of waiting and you processed it for customer satisfaction. If you do that nobody can touch you!
Your boss will 100% have your back if this comes back to bite you. I promise.
Email your ISM and ask them to confirm it in writing!
I actually quit over this. My ISM told us to do this and said the same thing that it was "what was best for the customer." When I mentioned the policy and emails, she said the "trick" is to lead the customer into demanding a phone right then and then we have to do it. That is still wrong especially if we are trying to get the customer to demand that.
Our DOS agreed when I asked and said the same that it is okay if the customer demands it but "don't do it too much to stay off the radar." They are so shady I felt dirty working there. I quit after just a few months after being in retail for years.
Tell him if that is the case then he should be willing to put his request to you in writing with an email to you. You need documentation from him to be sure you are conforming to his exact request. No document, no compliance.