This should be fun for our customers.
10 replies (most recent on top)
“Thank you kindly”
Imagine offshoring the phone bankers
My call to fix an app issue went to India. Here is the conversation.
Me: Hello
Hello Sir, my name is Depika,
me: Hi Deepika, can you please help me fixing this issue please.....
Sorry sir, please call after two hours, this is our lunch time.
me: what, you will have lunch for 2 hours?
No sir...laughs :), please call after an hour.
Me: okay, and called after an hour
This time call went to Mahesh
Me: Hi Mahesh, can you help me fixing this issue...
Sorry sir, I don't know, but call after one hour
Me: Why
Mahesh: Sir, actually my supervisor knows how to fix this problem, but he went for tea.
Me: Got shocked and went for tea :)
Hello, this is Suresh. What is in the know as regards with these query? Thanks you.
Hello, my name is Yogesh. How may I help you?
didn't american companies learn this lesson decades ago when customers complained so much they started bringing call centers back?
Revert back on that.
If it's anything like the 'HR' PHL experience then we will not have customers very long. Thanks Charlie.
🤣
Si’