Next week we will hear how the future plans are unfolding for CX. Let’s hope some leaders will be held accountable for the mess they created/supported. If not, can’t understand how CX moves forward. These aren’t new problems. They are long standing problems leaders ignored. Or I should say chose not to listen as they had previously closed the feedback loop from their teams. Suddenly they will change? I doubt it.
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EM tried to fix the CX and PX by optimizing and consolidation but the filthy IT and business sources do not want to give up their power and control. IT wont allow anyone to be successful by running independently. Same note, brainless engineering Directors took orders from EM and never provided the right picture to EM for the failure. The first one deserved to be fired in CX and PX are engineering directors and Managers
30 minutes in and this great strategy reveal from Liz is just a word salad with no specifics of what the strategy actually will be. Specifics of what the focus actually will be is punted to later. Waste
CPX was turned into chaos under EM, furthering the MM departure foolishness. Process was replaced by "Do this because I said so", delivery was sc--wed up, and then she takes all the high paid people she brought onboard and was rewarded with her own new group. Reorg dice rolling continues, with many teams told to look for other internal positions and others just drop-shipped wholesale to other groups. And yet the new roadmap, like molasses in winter, still fails to ooze forth.
Terrible take (one below me). They were gutted. EM and team. Now you have at least 2 ppl that know what they’re doing in RJ and SN. Let’s see
Blindly the CX and PX engineering directors and Managers need to be fired. Last two months they have been cutting high paycheck with no ROI to cisco. They are useless and brainless mo--ns. Distribute all engineers to different groups in Cisco rather rehiring and investing 3-5 years for them come up to speed and later laying off.
CX has made its living off of software maintenance contracts for decades.
Beyond that, it’s never created services that Cisco customers desire.
However, it sure has wasted hundreds of millions of dollars in its failed attempts.
The quality CX PMs keep innitatives running and moving and are highly useful (though the mediocre ones aren't helpful). Good PMs remove roadblocks, help people get their jobs done, and jump in as part of the team. They also should be reducing meeting complexity and keeping people on topics.
Without someone running the structure of the many innitatives CX needs to accomplish - teams flounder, individual contributors don't know their roles in teams, and we slip deadlines over and over again. PMs keep the ship chugging along.
Here is a novel idea for CX. Hire leadership that have actually successfully run a combined HW/SW services organization over a long period of time. There are very few of these people in the industry. We had a couple of them once. We used to be the envy of the industry. We ran high customer satisfaction, high employee sat, high revenue and high profit, all at once. Every time you bring in a “Cisco Veteran” exec with “A long history of success”, but no Service experience, they fail. Maybe it is time to admit that formula doesn’t work.
Best CX can do would be layoff 98% of PMs and PMOs within CX immediately.
PMs are wasting money and most of a PM's jobs within CX are initiate a web-ex meeting invite series, plus copy and paste emails from true contributors, once these PMs get on the call with customers they're already brain dead, can't carry out any meaningful conversations.
I like the word 'title inflation'. We are promoting too many PA/PEs for no business reasons, just to get them to the next level. You can see the new CX Americas PA/PE promotion process went backwards in this cycle and is super 'soft' according to many folks. Almost anyone can pass. The standards are weak and the bar is lowered now. What happened folks?
EC has to remove most of her direct staff and the regional leaders soon. Americas is living off big contracts but the entire org is lost with no direction. Folks who want to make a difference with customers, innovate and drive the org forward are suppressed or are exited during layoff periods. It is sad when your customers tell you these items. This means they know and are reflecting in their purchasing decisions over time. HPE and DELL services teams are thriving in the age of AI with strong leadership. CX Services teams can barely put two vowels together :-0 The job cuts in the new FY25 year will get deep. You will see all the a__ kissing beginning now to save jobs.
The MM tornado has left destruction. Cisco ELT is lost. Company is losing market share in our core business segments. Cisco CX leaders at LC staff are incompetent and collecting a paycheck with no leadership to drive customers, promote innovation, value strong technical talent, etc. Shall I go on more? The writing is on the wall and employee and customer sentiment shows in the CSCO stock performance chart.
CX cloud and PX cloud are being discontinued and Success Tracks is in limbo after 5 years and hundreds of millions spent on these projects. Thank you Maria, the buck stops here CR.
Likely fire again the wrong people, move more offshore. Get a bonus and move on to the next organisation.
Imagine we would invest in engineering /getting close to the customer and have customers talk to real engineers
@1szu+1t7fHTyH What are RB resources?
Yes, there's a major LR coming down stream, 10-15k. End of Q1 across all the company. The numbers will not be good and The Street has worked out that CR is full of sh-t and is a BS used car salesman. The share price will continue to slide.
Had my talent assessment today and my manager was beating around the bush about A LOT of things...said he is talking to other teams to help provide more info...these LRs are coming soon people and it may be as soon as we get back from summer shutdown
It's their own fault. The plan over the last several years was to give token increases and a bump in title. Now they end up with title inflation!! But at least we're cheap.
G12 is also a grade from where Principal Architects/Engineers get promoted so finally Cisco realizes there are too many PA/PE and need to cut down. Most un-billable Directors and above must be purged as they don’t bring anything to table and get fat checks to harass others. Resources realignment has began as expected and fourth quarter earnings day may be time to announce. This time will be a deeper cut due to Splunk headcount that is bloating resources and must be level set.
LC has instructed that nobody in CX can be promo'd from G12 to G13 (director) in the cycle coming up along with the need to cut RB resources. Talent assessments we have to identify the bottom 10%, so doesnt take much to figure out what will be coming soon
I can see that CX has been destroyed by MM beyond repair. This is the same like many other Cisco organizations, for example, IT. Cisco is already in the state of managed decline.