😂
15 replies (most recent on top)
Maybe they should put Elena back in charge of Fordpass. Oh wait! 😂
Wow. These reviews are actually not good. Hilarious!
Our customers hate us! 😂
I can see Amend not fitting in the big picture of Ford+ Plan. But anyone thinking of letting Field go would be a fool.
I was apart of the layoffs, so take this with a grain of salt. The entire team and organization su-ks. Management have their favorite apps, and push those even though the customer numbers are not there to warrant that type of investment. If you are in the loop, you're golden. If not, you end up like me. I worked on plenty of apps for the F150 that weren't glitzy and glamorous but worked and was being used with the numbers to back it up. The apps you see today are those favorited apps, and the one's missing are those the customers actually used.
The board needs to fire Mike Amend. He faked his way to the CIO job and brought with him a bunch of incompetent managers.
After the update, you can’t add service records. What happened to software verification before releasing the update. This would have been hard to miss. Very sad!
what is a joke is they completely change the interface every few releases. What happened to the fuel level in the current release?
Recently bought a 2024 Edge. Salesman asked for info to setup Ford Pass and I said, "I'll pass". He said OK and that was that.
I don’t like to bash my own employer, but I am so frustrated with FordPass. Before the update, I had three vehicles show up with all data and info I need. It wasn’t the best app, but it worked.
After the update, only one vehicle show up, and with NO info. It refuses to tell me anything about the vehicle until I go to the vehicle and enable giving Ford unlimited access to my data. They are holding my own vehicle hostage. :(
I want the old app back.
Oh it’s baaad. Any FPass folks who know what happened? Skipped testing or released too early.
- 6 on Google Play Store. That's not very good for a company with the resources Ford has, let alone the fact that they build the very vehicles the app is supposed to work with. This is what poor leadership with no vision gets you.
I knew Ford is bad at any software, the App Store comments were much worse than I expected.
Why would anyone pay for any software subscription from Ford?
Farley, care to answer that here, or should I ask the question on the Q2 earnings call?
You must be part of Ford Customer Service
Rated quite highly on the Apple App Store. 4.5*, it was fun to read that we make such a good product.