Lately it seems very difficult to get answers to product questions or support. It is like the majority of the time two scenarios.
- No one knows
or
- No one cares
A lot of #1 but plenty of #2
4 replies (most recent on top)
As a SE in sales, it is almost impossible to get product/platform/licensing questions from customers or partners answered internally. No one seems to know or care.
Cisco is in discussions dispose of several business units so makes no sense to invest resources in these areas
Just tell the customer to open a TAC case. They always end up being the janitors that clean up everyone else's messes that no one else wants to deal with.
When the only people who know anything about products live on the other side of the planet, don't speak the language well, loathe communications with the rest of the world, don't care about customers... well, you get this. It is a result of a planned "transformation" -- the most misused and dishonest overused concept foisted on workers. This is the future that our digitally enabled woke-infested overlords want for the entire planet.