They have no idea how this job is supposed to function. I’m surprised they even know how to answer a phone because of how inbred they seem. It’s terrible!! All they know how to do is lie and cheat! And barely know English.
Please bring back real support that knows what they are doing!!
And guess what happens within the next few years after every possible position is outsourced, offshored or whatever feel good term they make up. These companies start increasing their rates, because now you have zero bargaining power, except moving it all to a similar type company. All of this is only the beginning of dismantling Verizon. Within five years, Verizon will once again be in turmoil trying to meet the debt payments with the increasing offshore
rates. I do not remember the last good decision made by Verizon Executives and as long as the current leader remains in place, there will be none in the near future.
You can’t say offshoring and outsourcing anymore especially given we are a global company and have a lot of non vz employees. It isn’t about sending the jobs to the jobs out to the cheapest location/company it is about sending it to the right location/company. I feel changes like this will save VZ so I’ll just be exiting ASAP, best of luck.
I heard someone talking pass the toilet paper but sounds like they where in the middle of the street
“The weather took down your line outside because you need an upgrade to faster speed. Actually you need tv service to get better internet”
Typical interaction with outsourced tech support.
WTH is "rightshoring"??? Because the overseas support nearly all companies are using now sure isn't working... at all.
They do what they are trained to do. Saving money by rightshoring was only the start of the savings.