Plus, they don't know how to do their jobs. I'm yet to meet a good and knowledgeable one. If you're wondering why Verizon keeps failing, there's your answer. The company keeps promoting people based on everything but merit. When that's true, you can't expect better results than we have.
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When they took away the pension from the managers in (I think) 2006, that guaranteed that no craft person would ever take a management position from that point on. Therefore as more and more years pass there are very few managers left that have a clue.
OP, I agree, I am no longer working at Verizon, thankfully. I had worked 28 years before departing and the promotions for those not qualified has been going on since my first day and last day of employment. The majority are not based on merit, leadership or qualifications, but mainly on what HR perceives as the overall good for society. Unless things have changed within the last few years a portion of everyone's STI is based on this idiocy. So, after years and years of these types of unearned promotions and multitudes of layoffs and outsourcing of jobs, guess who is left? You got it, the management that has been promoted without the skills, knowledge, and merit. This is one of many drivers as to why Verizon is crumbling from the inside. Take this further to the Executive hires over the last six years and you will see the same. Many of them had a short tenure with Verizon, but the damage and at some times billions of dollars they cost Verizon is not sustainable. Anyone that had been working within the industry for years was puzzled by many of the hires, because they made absolutely no sense other than to meet an HR driven agenda. So, HR may now give themselves a huge pat on the back for slowly disassembling one of the world's top ranked companies in a matter of approximately ten years, but they may continue to boast about being over 60% diversified. In their shallow minds as long as you know everyone else's pronouns, know their micro agressions, how they must be perceived in their s-xuality, and not be offensive, then the Verizon world is good. After learning all of this nonsense, who has the time to learn about their job. But, you shall be promoted.
Verizon has a culture of managing upwards. My interpretation of that is that we are trying to make leadership happy with whatever shiny new thing they have or whatever important topic is right in front of them. When leadership shoots from the hip, that becomes the priority as opposed to actually creating a plan and managing towards that plan.
As an AD, it's very difficult when the direction is just not there and we are told to feel empowered to make our own decisions. When we do, but we weren't aware of the shiny new object, then our 'plan' becomes cr-p and we have to start again. There are some 'managers' that are quite good and try to do the best they can but it's the direction from leadership and ultimately the culture, that is failing the Verizon talent pool.